Primary Location: 4/5 FL 94-3, MULLAE-RO,,YEONGDEUNGPO-GU, SEOUL, Korea, Republic of , 07295 Job ID: R25017292

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Find your next opportunity, work with talented teams, and grow in new ways through our energetic culture that helps you become better every day. Envision innovative possibilities to hone your skills. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself – and/or teams, there are roles ready to nurture your skills and take you to the next level. Future You goes further than you imagine.

Program Management Specialist – Sales & Solutions

We are seeking a Program Management Specialist to support customer accounts within the automotive industry across all business tiers. In this role, you will analyze and respond to customer inquiries, resolve issues, conduct industry-specific research, prepare reports, and collaborate with the sales team to identify new business opportunities. This position plays a critical role in managing strategic relationships with automotive clients and will participate in regular business reviews, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), alongside the sales team.

Roles & Responsibilities

Supports Tiered Customer Accounts

Manage a select portfolio of customer accounts, including providing primary and backup support across all tiers.
Analyze and respond to customer inquiries, resolve issues, and ensure a high level of customer satisfaction.
Maintain strong, ongoing relationships with customers to promote retention and strengthen the UPS partnership.
Keep customers informed about new products, service updates, and any issues impacting performance or service levels.
Monitor and report on order/shipment status, track and trace activities, and provide timely updates to meet customer expectations.

Provides Service Failure Recovery Management

Collaborate with operations teams to investigate and resolve service failures, ensuring timely communication with customers.
Identify root causes of service issues and recommend corrective actions to improve internal processes and customer outcomes.
Support continuous improvement initiatives by recommending process enhancements for both internal operations and customer-facing activities.

Provides Solution & Implementation Support

Maintain and update customer profiles and standard operating procedures (SOPs) to ensure accuracy and accessibility of information.
Conduct customer surveys to identify satisfaction levels, operational issues, and improvement opportunities.
Support solution implementation and facilitate individual customer orders across fulfillment, dispatch, shipping, and customs clearance.

Supports Customer Solution Administration and Business Development

Prepare and analyze reports (e.g., inventory, volume, client activity, exceptions) using internal systems to support service quality and compliance with SLAs.
Identify opportunities for account growth, new business development, and increased revenue generation.

Qualifications

Proficient in generating and reviewing reports using standard software tools; able to identify and resolve reporting issues such as missing data or formatting errors.
Strong analytical skills with attention to detail and accuracy in data handling.
Preferred: In-depth knowledge of UPS products, services, and customer-facing technology solutions across multiple business units.
Ability to develop cross-portfolio selling strategies and tailor communications based on customer needs, industries, and business cycles (e.g., seasonal trends).
Familiarity with operational workflows and markets served by UPS, particularly in the automotive sector, is a plus.
Excellent communication skills and the ability to adapt messaging for different audiences and customer segments.

Preferred Education:
Bachelor’s degree or equivalent work experience required

Working Hours