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FAQs

The world of career opportunities for Future You at UPS is huge. So big that you might have some questions. We’ve gathered some of the most commonly asked questions—and provided answers to help you along the way.

Hiring Process

I don't see the job or location I am interested in on UPSjobs.com. Can I still apply for it?

The particular jobs available at a given location can change daily, so you should check the site often to see if a position you're interested in has opened up. You will also be able to see if a particular location of interest is actively recruiting and what job opportunities are available there. For hearing impaired assistance, please dial 1-888-877-3808.

I inquired about a part-time job through UPSjobs.com. When will I hear back from someone?

Thank you for your interest in working with us. Please keep in mind that we receive a high volume of interest in our part-time opportunities, and not every candidate will be contacted. Although our recruiters routinely review inquiries submitted through UPSjobs.com, appointment times are not always immediately available. But when an opening does appear, you may be contacted for an interview or a tour.

Until then, please note that your application will remain active for at least 60 days from the date you submit it. You can always check to see if it is still active through the UPSjobs.com "Application Center" and the personal pass code you created at the time of your application. You are welcome, however, to submit a new job inquiry.

After I submitted an application for a part-time position, I was scheduled for an interview. Can I check to see what the date and time of my interview is, or reschedule it?

You may check the date and/or time of your appointment or reschedule through the UPSjobs.com "Application Center" and the personal pass code you created at the time of your application.

I have a scheduled interview appointment and need directions to the interview site. Where can I find them?

Directions are available through the UPSjobs.com "Application Center" and the personal pass code you created at the time of your application. Once you log in, you will see the date, time, location and directions for your interview appointment.

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Does UPS use contingent/temporary labor?

The use of contingent labor is an important part of ensuring UPS has the best talent available at the right time and for the right price. The UPS Global Contingent Staffing Program (GCSP) provides a centralized approach for all hiring managers who need contingent staffing. UPS recognizes that the use of contingent/temporary workers can be efficient and economical for managing the business.

If you are interested in pursuing a contingent/temporary assignment with UPS, please review this list of suppliers/staffing agencies that provide these recruiting services for UPS.

The pre-screening of candidates is often conducted by phone and/or email. To submit a candidate to UPS for consideration for a contingent position, suppliers that work in the GCSP will need to obtain various candidate information.

  • 22nd Century Staffing
  • ACS Group (American CyberSystems, Inc.)
  • Adecco USA
  • Advantage Resourcing
  • Advent Global Solutions
  • Aerotek Aviation
  • Avacend (formerly Avion Systems, Inc.)
  • CorTech LLC
  • Employnet - formerly Warphire (Nova Management)
  • Express Employment Professionals
  • GDKN Corporation
  • Global Employment Solutions
  • Industrial Staffing Services
  • inSync Staffing (formerly Workway)
  • LanceSoft Inc.
  • Manpower Staffing
  • ManpowerGroup Payroll
  • ManpowerGroup US
  • Mitchell Martin Healthcare LLC
  • Nova Technical Solutions
  • Olsa Resources
  • Onward Search
  • Opusing
  • PDS Tech
  • Pinnacle Technology
  • Prologistix
  • Purcell Staffing
  • Pyramid Consulting
  • Quality Staffing of America
  • Randstad (formerly Spherion)
  • Revolution Technologies
  • Spectraforce
  • Staffholding (formerly Staff Right, Inc)
  • Staffing Logistic (formerly One Source Staffing)
  • Staffmark
  • Synergis
  • TAPFIN Payroll
  • The Job Center
  • USTech Solutions
  • Yoh Services LLC
  • Zforce (Subisidary of Spectraforce)

What if I can't meet the requirements of the job because of my religious beliefs?

UPS job postings include information about the minimum qualifications for the job. For many of our jobs, you will also notice a reference to the UPS appearance guidelines and a company-provided uniform. The uniform and appearance guidelines are critical components of the UPS brand that set our employees apart from the competition. However, UPS has established a Religious Accommodation process to ensure prompt and consistent handling of requests for religious accommodation. Applicants and employees may request an exception or change to, or a reasonable accommodation of, any condition of employment including the UPS uniform and appearance guidelines because of a sincerely held religious belief or practice. If you feel that you are unable to meet the requirements of the position due to a sincerely held religious belief, please inform the interviewer and ask to complete UPS's Religious Accommodation Request Form; or if you have a question prior to your interview, please contact us at hrcompliance@ups.com

Does UPS accommodate all religious beliefs and observances?

UPS provides reasonable accommodations for lawful religious beliefs and practices that conflict with a UPS work rule, policy, or job requirement, provided that the accommodation does not pose a safety risk or an undue hardship. UPS’s religious accommodation process defines religion broadly and considers reasonable accommodations for individuals of all religions, not just traditional or organized religions. The religious accommodation process does not, however, extend to mere personal preferences or social, political, or economic beliefs. Individuals may be asked (where permitted by law) to provide UPS with additional information to assist it in evaluating the religious nature of the request or the sincerity of the belief.

What kinds of religious accommodations will UPS consider?

UPS will consider all requests for lawful religious accommodations to a work rule, policy or job requirement. Religious accommodations may include, but are not limited to, variances to the UPS Uniform and Personal Appearance Guidelines, prayer breaks, and leaves for religious holidays or observances. UPS may deny any accommodation that creates an undue hardship, compromises workplace safety, decreases workplace efficiency, impacts the rights of other employees, or requires other employees to do more than their share of work.

How can job applicants request a religious accommodation?

Applicants do not have access to UPSers.com and therefore need to inform the H.R. Representative involved in the hiring process of any religious conflict with a UPS work rule, policy, or job requirement. H.R. Representatives who are informed of an interest in a religious accommodation should provide applicants with a hard copy Religious Accommodation Request Form. The hard copy Applicant Request Form is available to H.R. Representatives on UPSers.com in the H.R. Policies section of myHR. For applicants requesting an accommodation to the UPS Uniform and Personal Appearance Guidelines, a contingent job offer should be extended before providing the Request Form; but for applicants requesting a non-Appearance Guideline accommodation (e.g., Sabbath hours or days off, prayer time, etc.), a job offer should be extended only after providing the Request Form and a decision has been made to grant the requested accommodation. Applicants are responsible for completing the Request Form and returning it to the H.R. Representative. The H.R. Representative should add his or her name and contact information to the Request Form that is received from the applicant and then provide a copy of the completed Request Form to the applicant. The H.R. Representative should then forward the completed Request Form to the H.R. Service Center at radocs@ups.com (mailto:radocs@ups.com) for processing.

Can an applicant initiate the religious accommodation process verbally?

Yes, applicants may also initiate the Religious Accommodation Process verbally or via e-mail to the H.R. Representative responsible for their hiring. Applicants who inform the H.R. Representative of an interest in a religious accommodation should be provided with a hard copy Religious Accommodation Request Form by the H.R. Representative involved in the hiring process.

Applicants do not have to specifically ask for a "religious accommodation" to start the Religious Accommodation Process, but they need to make UPS aware of some religious-based reason for the conflict with a work rule or job requirement.

What will UPS request from individuals in order to evaluate a sincerely held religious belief and need for accommodation?

All individuals requesting a religious accommodation will be asked to provide certain information on the Request Form to help UPS evaluate the request, including but not limited to, their current job (or the job to which they are applying), work location, the work rule or job requirement for which they are seeking an accommodation, their religion, the religious belief or practice that conflicts with the work rule or job requirement, what accommodation is being requested, and the e-mail address at which they can be reached. In responding to questions on the Request Form, individuals are encouraged to be as specific and complete as possible, especially when identifying the religion and the belief or practice that they believe conflicts with a UPS work rule or requirement.

Individuals may be asked (where permitted by law) to provide additional information by the UPS Religious Accommodation Coordinator for the business in which they work (or are seeking to work) or their local H.R. Representative (or the H.R. Representative involved in the hiring process for applicants) if UPS has reason to doubt that the need for accommodation is religious in nature or sincerely held. Additional information may include, but not be limited to, information from a religion’s website, a letter from a religious leader, text from a book, scripture, or brochure regarding a religious practice, or a written notice or calendar from a religious institution.

Will individuals who request religious accommodations to the UPS Uniform and Personal Appearance Guidelines have to cut or shave their hair or beards while waiting for a determination of their request?

Generally, no. Employees and applicants who request an accommodation to the UPS Uniform and Personal Appearance Guidelines will be granted a conditional approval of their request, unless the requested accommodation would create a safety risk or undue hardship, or would require wearing hair or displaying symbols that are perceived as discriminatory or hateful (e.g., gang symbols, hate symbols, etc.). The conditional approval is communicated to the employee or applicant by the H.R. Representative. If individuals are granted conditional approval, they will not be asked or required to cut or shave their hair or beards while the request is pending.

Are individuals who are granted religious accommodations to the UPS Uniform and Personal Appearance Guidelines free to trim and shape their hair in any manner?

Generally, individuals are free to trim and shape their hair in any manner that is consistent with their religious beliefs, provided it is not perceived as discriminatory or hateful (e.g., gang symbols, hate symbols, etc.) and does not present a safety concern or an undue hardship on the Company. Religious accommodations do not require beards to be ¼ inch in length or hair to be worn above the collar. Individuals with religious accommodations for hair length or dreadlocks will not be required to cover their hair under wraps or other headwear unless necessary for safety reasons.

Will testing, training, or other assessments be delayed while a religious accommodation request is pending?

It depends on the type of religious accommodation being requested. For requests seeking an accommodation to the UPS Uniform and Personal Appearance Guidelines, and where conditional approval is granted, any testing, training, or other job assessments will proceed at the same time the request is being processed. In other words, the testing and training will not be delayed while the request is pending. As explained above, conditional approval of Appearance Guideline-related requests will be granted unless the accommodation would create a safety concern or undue hardship. For all other religious accommodation requests, a final determination of the request should be made before any testing, training, or job assessments are permitted. This rule applies to employees and applicants.

What is conditional approval under the UPS Religious Accommodation Process and is it available to employees and applicants?

Conditional approval is granted to employees and applicants who request an accommodation to the UPS Uniform and Personal Appearance Guidelines, if the accommodation would not create a safety risk or undue hardship, or be perceived as discriminatory or hateful. Conditional approval means employees and applicants will not be asked or required to cut or trim their hair or beards while waiting for a final determination of the request. Conditional approval also means that any testing or training required for hire, transfer, or promotion will not be delayed while waiting for a final determination of the request. Conditional approval is communicated to the employee or applicant by the H.R. Representative. Conditional approval is not available to employees or applicants seeking an accommodation related to any work rule or requirement other than the UPS Uniform and Personal Appearance Guidelines.

Working at UPS

What can you tell me about the importance of Diversity at UPS?

As a global organization that does business in over 220 countries, UPS embraces diversity at every level. With our unmatched ethical practices and promote-from within culture, employees have an opportunity to grow and succeed within the organization. At the heart of all that we do, diversity allows us to bring different perspectives together and help the world work better for everyone.

Hear what UPSers, themselves, have to say about Diversity within UPS.

How does the “promote-from-within culture” help support career development at every level?

With our unique promote-from-within culture, you’ll always find exciting new opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. We also encourage employees to pursue and accomplish their educational goals, while taking advantage of UPS’s various support opportunities.

Hear what UPSers, themselves, have to say about career development within UPS.

What advice would you give to women who want to build a career with UPS?

From the driver’s seat to the executive suite, women play a leading role at every level of UPS. We understand the importance of staying true to your needs and believe that when you’re doing what you do best, the sky is the limit. We also encourage you continually enhance your abilities, both professionally and personally. To help you, we offer several programs, including Women’s Leadership Development (WLD), which will assist you in developing the knowledge, skills and values necessary to confidently step into a leadership role within UPS.

Hear what UPSers, themselves, have to say about women’s roles within UPS.

How does new technology enable employees to best serve customers?

What does it take to track up to 50 million packages in a single day? A fine-tuned team of innovative technology employees for starters. And, of course, the most innovative infrastructure for package handling, delivery and supply chain solutions the world has ever known. Our commitment to technology means having the right tools for every assignment, like using a hand-held Delivery Information Acquisition Device (DIAD) as a single point of digital tracking for every package a UPSer delivers. With over 97,000 DIADs collecting and distributing package delivery data in the field, the efficiencies really add up for our employees, our customers and our bottom line.

In fact, UPS spends more than $1 billion a year on information technology, so we can provide customers with unparalleled tracking and distribution intelligence. But it doesn’t stop there. Our line of products and services used by our customers continue to redefine the way the world does business. That’s logistics. That’s UPS.

Hear what UPSers, themselves, have to say about technology within UPS.

Does UPS provide training to its employees?

Going the extra mile for our customers means having the right talent in the right place at the right time. That’s why we’re constantly challenging every member of our team to take the next step in their career. Here at UPS, we believe education is an ongoing process. That’s why we pride ourselves on offering rewarding opportunities that can take you anywhere you want to go. You’ll have the freedom to forge your own career path, while gaining the tools you need for continued growth within the company.

Our training programs help you understand the business and expose you to multiple opportunities at every level of the organization—no matter where you want your career to go.

Hear what UPSers, themselves, have to say about training within UPS.

What can you tell me about UPS’s global reach?

As the leading package delivery company and global leader in supply chain solutions, we’re passionate about bringing better ways to orchestrate everything from complex international distribution networks to local business deliveries. Doing business in over 220 countries, UPS team members deliver the very best for billions of customers every day.

Hear what UPSers, themselves, have to say about the global reach of UPS.

What’s it like to be a seasonal Driver Helper at UPS?

As a seasonal driver helper, you’re an ambassador to the community, to neighbors and to friends. As part of our worldwide fleet, you put a face and a voice to UPS’s global initiatives with a warm smile, a friendly greeting and impeccable service.

Physical and fast-paced, you’ll build a rapport with the driver and work as a team to deliver the best in service to each and every customer along the way. Equal parts reward and challenge, it’s a great opportunity to earn extra income, while gaining firsthand experience within the UPS culture.

Hear what UPSers, themselves, have to say about being a seasonal Driver Helper at UPS.

What is it like to be a Part-time Package Handler if you are a woman?

A part-time position with full-time benefits, being a Package Handler is a truly rewarding experience. We understand the importance of staying true to your needs and believe that when you’re doing what you do best, the sky is the limit. We also encourage you continually enhance your abilities, both professionally and personally.

Hear what Tara, a Part-time Package Handler and single mother of three, has to say about working at UPS and how it helps make her world work better.

What is it like to be a UPS Part-time Package handler if you are a student?

At UPS, we believe education is an on-going process. That’s why we strive to help employees in furthering and achieving their educational goals. Through various assistance opportunities UPS helps the world work better for students who call UPS home.

Hear what David, a Part-time Package Handler and college student, has to say about working at UPS and how it helps make his world work better.

What is it like to work as a UPS Part-time Package Handler as a second job?

With flexible shifts available, UPS provides an opportunity for people to earn additional income while working a consistent shift, in a great team environment, with great benefits and weekends off.

Hear what Jim, a Part-time Package Handler, has to say about working at UPS and how it helps make his world work better.

What is it like to work as a UPS Package Delivery Driver?

As a UPS Driver or mechanic, you’re an ambassador to the community, to neighbors and to friends. As part of our worldwide fleet, you put a face and a voice to UPS’s global initiatives with a warm smile, a friendly greeting and impeccable service. And you’ll know the rewards of keeping our wheels rolling every day. In fact, approximately 82% of the UPS workforce is involved in freight and package handling, driving motor vehicles, or both.

Hear what Michelle, a UPS Package Delivery Driver, as to say about working at UPS and how it helps make her world work better.

What is it like to work as a UPS Sales Account Executive?

As a UPS sales professional, you can feel confident selling for a company that sets the standard in reliability. Having the UPS name behind you as a sales person opens doors. You’ll join a diverse team of experts, who deliver cutting-edge innovations throughout the world of global commerce. Whether it’s creating business solutions, improving critical measures of performance or meeting environmental objectives, your ingenuity and intellect serve to meet these challenges, each and every day.

Hear what Jill, a UPS Sales Account Executive, has to say about working at UPS and how it helps make her world work better.

What is it like to work as a UPS Inside Sales Representative?

As a UPS sales professional, you can feel confident selling for a company that sets the standard in reliability. Having the UPS name behind you as a sales person opens doors. You’ll join a diverse team of experts, who deliver cutting-edge innovations throughout the world of global commerce. Whether it’s creating business solutions, improving critical measures of performance or meeting environmental objectives, your ingenuity and intellect serve to meet these challenges, each and every day.

Hear what Lulu, a UPS Inside Sales Representative, has to say about working at UPS and how it helps make her world work better.

What is it like to work as a UPS International Sales Account Executive?

As a UPS sales professional, you can feel confident selling for a company that sets the standard in reliability. Having the UPS name behind you as a sales person opens doors. You’ll join a diverse team of experts, who deliver cutting-edge innovations throughout the world of global commerce. Whether it’s providing warehousing solutions, freight forwarding insight or a strategic supply chain consultation, your ingenuity and intellect serve to meet these challenges, each and every day.

Hear what Sean, a UPS International Sales Account Executive, has to say about working at UPS and how it helps make his world work better.

Is it true that many senior managers from UPS started off as part-time employees?

Although UPS is constantly hiring for positions at every level, most UPS associates and managers begin their career as Part-time Package Handlers or seasonal Driver Helpers. At UPS, we’re passionate about maintaining a promote-from-within culture and have a firm commitment to continuing the education and training of every employee. Imagine, the ability to career hop globally without ever having to leave the organization.

Hear what three senior UPS managers have to say about working at UPS and how it helps make their world work better.

Religious Accommodation Questions

If you still have questions after reviewing the FAQ’s, please contact us at hrcompliance@ups.com.