FAQ

UPS Careers Privacy Notice

Effective Date: February 21, 2023

We at United Parcel Service, Inc., along with our subsidiaries and affiliates (collectively, “UPS”), respect your concerns about privacy. This Careers Privacy Notice describes the types of personal information we collect on the UPS Careers websites (the “Careers Sites”), how we may use the information and with whom we may share it. The notice also describes the measures we take to safeguard the personal information. In addition, we tell you how you can ask us to (i) access or change the personal information we maintain about you, (ii) refrain from sending you certain communications, and (iii) answer questions you may have about our privacy practices. 

Information We Obtain

You may choose to provide personal information (such as name and contact details) through our Careers Sites. The types of personal information you may provide include individual and business contact information (such as name, physical address, email address, and mobile phone or fax number), prior addresses and length of time at each address, username and password to access the Careers Sites, citizenship and work authorization status, driver's license number, driving history and other details about government-issued identification documents, education history, employment and salary history, military service information, resume or C.V., age range and date of birth, language proficiency, criminal record information, information about your relationship with UPS, other information about your qualifications, and requests for disability accommodations.

If you apply for a U.S.-based position, you may provide information on your gender, race or ethnicity on a voluntary basis. UPS will not consider either this information or your choice to decline to provide it in evaluating your qualifications for employment with us. We may use this information to the extent necessary or appropriate for compliance with relevant legal or contractual obligations and for other internal purposes.

In addition, when you visit our Careers Sites, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on the Careers Sites, and dates and times of website visits. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we obtain “clickstream data,” which is a log of content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. We also may use third-party website analytics tools that collect information about visitor traffic on the Careers Sites. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of the Careers Sites.

The providers of third-party apps, tools, widgets and plug-ins on the Careers Sites, such as third-party login services and Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.

How We Use the Information We Obtain

We may use the information we obtain to provide applicant support and respond to and communicate with you about your requests, questions and comments, establish and manage your Careers Sites account, evaluate you for available positions, obtain background check information, contact you regarding possible employment, carry out our human resources functions and activities, operate, evaluate and improve our business, perform data analyses, protect against, identify and prevent fraud and other criminal activity, claims and other liabilities, and comply with applicable legal requirements and our policies.

In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users’ visits to our websites, (ii) delivering content tailored to our users’ interests and the manner in which our users browse our websites, and (iii) managing our business. We also use this information to help diagnose technical and service problems, administer our websites, identify users of our websites, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our websites, which websites they come from, how users navigate through our websites, and how we may tailor our websites to better meet the needs of our users.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

Online Tracking

You may see our ads on other websites based on your visits to the Careers Sites because we engage in retargeting. For example, if you view a particular position on the Careers Sites, you may see an ad for that position on a third-party website. Our retargeting is administered by third-party vendors that track your activity on the Careers Sites and third-party sites via automated means, such as cookies and web beacons. Accordingly, we and our third-party vendors may collect information about our visitors’ online activities, over time and across third-party websites. To learn about how to opt out of this retargeting, click here.

The Careers Sites are not designed to respond to “do not track” signals from browsers.

Information We Disclose

We do not sell or otherwise disclose personal information about you, except as described in this Careers Privacy Notice. We may disclose the personal information we obtain to our affiliates for the purposes described in this Careers Privacy Notice. We also disclose personal information to third parties who perform services on our behalf based on our instructions. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

Information collected through third-party apps, tools, widgets and plug-ins (such as information obtained through third-party login services or relating to your use of a Facebook “Like” button) is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and UPS is not responsible for those providers’ information practices. We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

Your Options

We offer you certain choices about how we communicate with you and what information we collect from you. If you visit the job application tools on our Careers Sites, you may update the personal information you have submitted there by visiting the profile section of your account or, for a limited time, revising an application. You also may contact us as described in the “How to Contact Us” section below to submit requests, update your preferences, or ask us to remove your information from our mailing lists pursuant to applicable law.

If you inquire about employment with UPS and provide personal information about yourself (such as your address, mobile phone number and Social Security number), UPS is legally obligated to maintain such information in accordance with applicable law, including the recordkeeping obligations established by the Office of Federal Contract Compliance Programs and the Equal Employment Opportunity Commission. Once your personal information is submitted to UPS, we will not be able to grant a subsequent request to delete such personal information from our systems during the legally required record retention period.

Links to Other Websites

Our Careers Sites may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with UPS. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with UPS, any use of those websites, or the privacy practices of those websites.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Updates to Our Careers Privacy Notice

This Careers Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our Careers Sites to notify you of any significant changes to our Careers Privacy Notice and indicate at the top of the notice when it was most recently updated.

Additional Notice for California Residents

This Additional Notice applies to California residents.

Information We Collect

We describe the personal information we have collected in the twelve (12) months preceding the effective date of this Careers Privacy Notice in the part titled “Information We Obtain.” The information we have obtained includes the following:

(A) Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, username and password to access the Careers Sites, Social Security number, driver’s license number, passport number, or other similar identifiers.

(B) Categories of personal information described in subdivision (e) of Cal. Civ. Code. Section 1798.80. This means any information that identifies, relates to, describes, or is capable of being associated with a particular individual, including, the “identifiers” listed in the preceding bullet point (A), and the following: signature, information in your resume and/or C.V., prior addresses and length of time at each address, mobile phone and fax number, age range and date of birth, driver’s license or state identification card number, username and password to access the Careers Sites, education, employment, employment history, bank account number, and/or medical information.

(C) Characteristics of protected classifications under California or federal law, such as race, color, ethnicity, religion, citizenship and/or immigration status, national origin, age (40 years or older), sex, gender, marital status, medical conditions, veteran status and/or military service information, disability status and requests for disability accommodations, criminal record information, and language proficiency.

(D) Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

(E) Internet or other electronic network activity information, including, but not limited to, browsing history, search history, cookies, and information regarding your interaction with websites, applications, or advertisements. For further information, please see the disclosures regarding cookies above.

(F) Audio, electronic, visual, or similar information, if you elect to submit any portion of your application by video.

(G) Professional or employment-related information including employment history, education history, driving history and other details about government-issued identification documents, salary history, information about your relationship with UPS, and other information about your qualifications.

(H) Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g; 34 C.F.R. Part 99). This includes details provided regarding educational institutions attended and performance.

(I) Inferences drawn from any of the information identified in this subdivision to create a profile about you, reflecting the your preferences, characteristics, predispositions, behavior, attitudes, abilities, and aptitudes.

(J) Sensitive personal information such as account login information allowing access to an account, government-issued identification numbers, race, ethnicity, religion, health and medical information, in each case as further described above in the relevant categories.

We collect this personal information from sources including yourself directly, our service providers, social networks, and third-party partners such as analytics or marketing providers.

Use of Personal Information

We describe the purposes for which we use the personal information in the part of this Careers Privacy Notice titled “How We Use the Information We Obtain.” These purposes include the following business purposes:

• Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.

• Helping to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes.

• Debugging to identify and repair errors that impair existing intended functionality.
• Short-term, transient uses of personal information, provided that your personal information is not disclosed to another third party and is not used to build a profile about you or otherwise alter your experience outside the current interaction with UPS.
• Performing services on behalf of UPS.
• Undertaking internal research for technological development and demonstration.
• Undertaking activities to verify, enhance, and maintain the quality or safety of a service or device that we may own, control, or provide.

We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide you with additional notice, purposes disclosed elsewhere in this Careers Privacy Notice, or for purposes compatible with the context in which the personal information was collected.

UPS does not use sensitive personal information for purposes that would give rise to a right to limit the use or disclosure of sensitive personal information for residents of California. We only use sensitive personal information as described above to perform services reasonably expected by an average job applicant who requests those services; to prevent, detect, and investigate security incidents that compromise the availability, authenticity, integrity, or confidentiality of stored or transmitted personal information; to resist malicious, deceptive, fraudulent, or illegal actions directed at us and to prosecute those responsible for those actions; for short-term, transient use; to perform services on our behalf; to conduct activity to verify, enhance, and maintain the quality or safety of services or devices which we may own, control, or provide.

Disclosures of Personal Information

As is common practice among businesses that operate Internet Web sites, we may also have disclosed certain identifiers, information about the use of the Careers Sites, and inferences drawn about you to our social media, advertising, and analytics partners for valuable consideration. These disclosures may qualify as a “sale” of personal information for consideration or the “sharing” of personal information for cross-context behavioral advertising under the California Consumer Privacy Act. We do not sell or share personal information of individuals we know to be under the age of 16.

We have disclosed personal information in all or substantially all of the categories identified in this Careers Privacy Notice for various business purposes. For more information about the categories of personal information we have disclosed, the categories of entities with which we have disclosed this information and the purposes for which we have disclosed the information, please see the part of this Careers Privacy Notice titled “Information We Disclose”.

Your California Privacy Rights

If you are a resident of California, you may have the following rights. We will honor requests received to the extent required by applicable law and within the time provided by law.

• Right to Know. You may have the right to request that we disclose certain information to you about our collection and use of your personal information including:
• Specific pieces of information that we have collected about you;
• Categories of personal information we have collected about you;
• Categories of sources from which the personal information is collected;
• Categories of third parties to whom we disclose the personal information;
• The business or commercial purpose for collecting, selling, or sharing the personal information;
• Categories of personal information about you, if any, that we have sold or shared and the categories of third parties to whom we have sold or shared the information, by category or categories of personal information for each category of third party to whom we sold or shared the personal information; and
• Categories of personal information about you that we disclosed for a business purpose and the categories of recipients to whom we disclosed the information for a business purpose.

As used above, “sale,” “sold,” “selling,” “shared,” and “sharing” have the meanings provided in the California Consumer Privacy Act.

• Right to Correct. You have the right to request that we correct inaccurate personal information that we have collected about you.
• Right to Delete. You have the right to request that we delete personal information that we have collected from you.
• Right to Opt Out. You have the right to opt out of the disclosure of personal information about you for valuable consideration and the sharing of personal information about you for cross-context behavioral advertising. To opt-out, click here or as provided below under “Requests to Exercise Your Rights.”
• Right to Non-Discrimination. Subject to applicable law, we may not discriminate against you for exercising any of the above-listed rights or any other rights under the California Consumer Privacy Act, including by retaliating against you.

Verification Process

For requests made in connection with the Right to Know, Right to Correct and Right to Delete, please note:

• As required or permitted under applicable law, we may take steps to verify your request before we can provide personal information to you, correct or delete personal information, or otherwise process your request.  To verify your request, we may require you to provide your name, physical address, email address, contact information, and information about your account or previous transactions with us. If we believe we need further information to verify your request as required by law, we may ask you to provide additional information to us.  
• We will deliver personal information that we are required by law to disclose to you in the manner required by law within 45 days after receipt of a verifiable request, unless we notify you that we require additional time to respond, in which case we will respond within such additional period of time required by law. We may deliver the personal information to you through your account, if you maintain an account with UPS, or electronically or by mail at your option. If electronically, then we will deliver the information to you or, at your request, to another entity, in a portable and, to the extent technically feasible, in a structured, commonly used, machine-readable format that allows you to transmit the information from one entity to another without hindrance.

Requests to Exercise Your Rights

You may request to exercise the foregoing rights by:

• Submitting a request through the UPS Email Application; or
• Calling us toll-free at 888-912-9055.

Agent Authorization

You may designate an authorized agent to request any of the above rights on your behalf. You may make such a designation by providing the agent with a signed written permission stating that the agent is authorized to make the request on your behalf. If you are submitting a request through an authorized agent, we may, as permitted by law, require the authorized agent to provide proof that you gave the authorized agent signed permission to submit the request, require you to verify your identity directly with us and to directly confirm with us that you have provided the agent with your permission to submit the request on your behalf.

Data Retention

We retain and process your personal information for the length of time needed to carry out the purposes described in this Careers Privacy Notice, and to the extent necessary to manage our relationships with you, comply with our legal obligations, or resolve disputes and enforce our agreements, in accordance with our retention policies and applicable law.

How to Contact Us

If you have any questions or comments about this Careers Privacy Notice or would like us to update information we have about you or your preferences, or if you need access to this Careers Privacy Notice in an alternative format for accessibility, please contact us.