Skip to main content

Our values

Proud to live our values

One of the reasons people find working at UPS so rewarding is because the company’s values align with their own. This gives us purpose and pride in our work, driving us to deliver what matters.

UPS worker with arm around man
UPS worker delivering package to woman

Focused on the right strategy

Our strategy is underpinned by our values, and in turn ensures our success. Customer First is about removing friction. People Led is our employee experience. And Innovation Driven is the value we create for shareowners.

UPS Golden Rules

What’s it like to work at UPS? We invite you to take a look at our Golden Rules which act as guiding principles for how we treat each other.

Learn More

Two people chatting at a UPS warehouse

The values that guide us

This is what we prioritize as an organization. See if what we believe in resonates with you and your career aspirations.

quality star Excellence We remain constructively dissatisfied in our pursuit of excellence.
people united Inclusion & Belonging Our commitment to DE&I and our culture of belonging.
Innovation lightbulb Innovation Creativity and change are essential to growth.
integrity heart Integrity It is the core of who we are and all we do.
service gears Service Serving the needs of our customers and communities is central to our success.
safety shield Safety The well-being of our people, business partners, and the public is of utmost importance.
Sustainability recycling Sustainability Long-term prosperity requires our continued commitment to environmental stewardship and social responsibility.
group of people Teamwork Determined people working together can accomplish anything.