Skip to main content

Our Values

Proud to Live Our Values

One of the reasons people find working at UPS so rewarding is because the company’s values align with their own. This gives us purpose and pride in our work, driving us to deliver what matters.

UPS worker with arm around man
UPS worker delivering package to woman

A Better Not Bigger Framework

Our Customer First, People Led, Innovation Driven strategy helps us move the world forward by delivering what matters. Customer First is about providing a frictionless customer experience through the best digital experience possible powered by our global smart logistics network. Being a People Led organization means modernizing our strong values-based culture and encouraging our people to bring their authentic selves to work — making UPS a place they enthusiastically recommend to friends and family. Innovation Driven is about taking a more disciplined approach to capital allocation, driving more productivity from the assets we own and improving revenue quality to generate better bottom-line results.

UPS Golden Rules

What’s it like to work at UPS? We invite you to take a look at our Golden Rules which act as guiding principles for how we treat each other.

Learn More

Two people chatting at a UPS warehouse

The Values that Guide Us

This is what we prioritize as an organization. See if what we believe in resonates with you and your career aspirations.

integrity heart Integrity It is the core of who we are and all we do.
group of people Teamwork Determined people working together can accomplish anything.
service gears Service Serving the needs of our customers and communities is central to our success.
quality star Quality & Efficiency We remain constructively dissatisfied in our pursuit of excellence.
safety shield Safety The well-being of our people, business partners, and the public is of utmost importance.
Sustainability recycling Sustainability Long-term prosperity requires our continued commitment to environmental stewardship and social responsibility.
Innovation lightbulb Innovation Creativity and change are essential to growth.