Primary Location: CL 48 N 40-14 P 4, T PICHINCHA, CC TRANVIA PLAZA, MEDELLIN, Colombia , 050016 Job ID: R25016693

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
The individual manages COD Overages & Shortages collected by the drivers and assists with some COD internal inquiries. The COD group works collaboratively to ensure that all COD tasks (Inbound/Outbound Mail, Mail Prep, Sorting, Processing, COD Exceptions, and Banking) are completed timely. Each team member must be available to cross-train in other COD tasks and be prepared to help where needed to ensure that customers continue to receive superior COD service.

Responsibilities:

Matching debits and credits daily. Follow up with internal and external customers as needed.
Contact centers daily by email and by phone when needed to resolve open items.
Work with centers to resolve irregular payments.
Work with customers when needed.
Decision making by prioritizing work load to ensure issues are addressed on a timely basis

Education and Work Experience: