GBS Admin Assistant III

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

Sales Resolution Group (SRG) admin will receive tracking, brokerage, pick up/collection, billing, etc., inquiries from account executives and will resolve the cases to decrease their non selling time. The inquiries are initiated by the account executive but will contact the customer directly if needed.

This position monitors, analyzes, and responds to operational data to meet Global Business Services (GBS) goals including detailed reporting, average handle time trends, etc. This position communicates GBS service performance to all levels of management, noting exceptions and trends affecting results.

Responsibilities:

• Handle customer pick up calls, tracking, tracing inquiries, Import and Export inquiries, with objective to provide quality telephone customer service.
• Follow up customer's inquires for offering quick and accurate resolution.
• Handling customer complaints in professional manner
• Responds to customer queries to ensure timely manner to support customer satisfaction.

Qualifications:

• Minimum college or University Diploma/Degree or related discipline
• Good command of English
• Customer Focus
• Computer Literate 
• Excellent communication skills 
• Positive and able to work well in a team with excellent interpersonal skill 
• Ability to demonstrate initiative and determination in a professional manner
• Confident, trustworthy, customer-oriented and able to work in a fast paced environment

Working Hours:

• 40 hours a week (Mon to Fri 09:00-18:00 / Break 12:00-13:00)
• Sat work once a month: 09:00-13:00

Location: 94-3, Mullae-Ro, Youngdeungpo-Gu, Seoul

Note: This Job Posting will be continued until hiring process is completed

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.