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I.T. Successfully Implements Digital Access Program (DAP) Agile Release Train (ART)

Delivery driver dropping off package to business

Team Recognized for Driving Improvements to Critical Program Making It Easier for Small & Medium Businesses (SMB) to Ship With UPS

UPS Information Technology (I.T.) and Marketing team members implemented a cross-functional Scaled Agile (SAFe) Solution Train coordinating multiple Agile Release Trains (ARTs) to drive continual improvements to technology and processes related to the Digital Access Program (DAP).

Successes to date include:

  • Created safeguards to reduce billing friction for eCommerce merchants
  • Launched online customer support tools to improve partner claims processing
  • Developed and deployed a proactive webhook tracking solution
  • Adapted internal-facing APIs and solutions to provide partner-facing value
  • Design new APIs and processes that streamline integration for eCommerce platforms
  • Improved the availability and accuracy of program data

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