GBS Admin Assistant III

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Description

Reports directly to a Supervisor as their direct manager. Act as a liaison, provide product/services information and resolve any emerging problems that our BD sales might face with accuracy and efficiency. The Sales Resolution Group (SRG) for Small Package support issues is comprised of Sales Resolution Representatives (SRRs). These SRRs have been trained to assist UPS Sales Professionals with a variety of administrative and transactional service related issues. These representatives will work with your customers to complete their requests.

What You’ll Do

• Manage large amounts of incoming SRG Emails and calls.

• Resolves product or service problems by clarifying the BD inquiries, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Identify and assess customers’ needs to achieve satisfaction.

• SRG is an internal resource and their contact information should not be given to external customers.

• Build sustainable relationships and trust with BD Partners through open and interactive communication.

• Provide accurate, valid and complete information by using the right methods/tools.

• Follow communication procedures, guidelines and policies.

• Take the extra mile to resolve current issues

Your Skills & Requirements

• Customer orientation and ability to adapt/respond to different types of characters.

• Ability to multi-task, prioritize, and manage time effectively.

• Excellent communication and presentation skills.

• Strong phone contact handling skills and active listening.

• 2 years of experience in Customer Service.

• Good English skill to handle business matters.

Employee Type:

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