Bilingual Operations Training Spec.(4P-12:30A,M-F)

Job Summary

The Operations Trainer I position facilitates and documents regulatory and company trainings.  He/She ensures training compliance.  This position will train employees, interact with management, and process, collect and maintain the documentation to be audit ready.

The Operations Trainer I position conducts new employee orientation training to educate new hires on compliance requirements.  He/She facilitates and trains on recurrent corporate compliance programs to meet regulatory requirements.  This position provides account-specific training to meet customer and operational needs.  The Operations Trainer I position maintains training records to track training compliance.

Other Duties

• Reports training compliance data to keep management updated.
• Documents organizational best practices to implement operational standardization.
• Collaborates with various functional groups to coordinate training documentation distribution and retention.
• Monitors process documentation annual reviews to ensure accuracy and completion.
• Records process work instructions and flows into quality documentation system (i.e., QDocS) to prepare for internal and regulatory audits and to maintain ISO certification.
• Facilitates pre-production workshops, train-the-trainer sessions, and informational meetings to prepare and educate employees on new processes for customer implementations. 

Preferred Competencies

• Conducts Research:  Identifies the business problem that requires research; identifies sources of information that are relevant to a problem; reviews literature and data related to the research question; summarizes information from data sources.
• Detail Orentation:  Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files.
• Technical Writing;  Demonstrates a general understanding and use of grammatical rules; expresses ideas clearly and concisely; explains the relationship of effective writing to business objectives. 

Minimum Qualifications

• Associate's Degree - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law