Sales Operations Specialist

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Job Description:

This position is responsible for providing executive support and generating reports as requested by Sales Operations. He/She ensures report data is accurate and increases the awareness of strategic account performance to stakeholders. This position documents and trains others on production of standard routine reports, solves business problems related to decision tools and reports, and actively develops and maintains a network of UPS contacts who can help solve problems.

Responsibilities:

• Conducts complex or atypical analyses as requested to support evaluation and planning.

• Improves and creates systems, methods and tools for conducting analysis.

• Identifies emerging trends in analysis for work methods, processes or flows.

• Determines criteria for analyzing work, processes or workflow for tracking/reporting purposes.

• Contributes to technology solutions for customer implementation.

• Keeps abreast of technologies that will improve internal and external processes to improve productivity.

• Provides sales operations with technology solutions support.

• Reviews auditing of districts' sales processes and procedures to ensure compliance.

• Assists with completion of Business Process Reviews for corporate, region and district levels.

• Addresses and resolves issues affecting information systems reporting.

• Seeks innovative methods to minimize report generation.

• Optimizes existing report formats for best results.

• Works closely with the Region Sales Support Specialist on report consolidation.

• Serves as region subject matter expert for existing reporting tools.

• Acts as the departmental database and Structured Query Language administrator to ensure proper maintenance of BIA applications.

• Updates weekly activity reports to ensure accurate documentation of account volume and revenue.

• Attends department meetings to support internal communication and provide updates on projects.

• Performs regular application updates (e.g., directory updates, reports, etc.) to provide current information and enhanced functionality to the field.

• Prepares written information to Sales staff to inform them of district, regional, and corporate initiatives.

Requirements:

• Possess a Bachelor’s Degree in Information Management, Computer Science, or Information Technology or related fields.

• Prior experience in Sales Operations roles or Logistics/Supply Chain industry will be advantageous.

• Display detail orientation in his/her work - Able to distinguish between “big picture” concepts/comments versus specialized, smaller specific facts associated with work and how it impacts end goals or outcomes.

• Display proficiency with reports generation and seeks for continuous improvement (e.g., modifies existing report formats; integrates data/information/documents from multiple software programs; writes more complex report queries)

• Possess appropriate breadth and depth of technological knowledge to learn new applications quickly.

• Demonstrate working proficiency in Microsoft Office (Access, Excel, PowerPoint, Word, and SharePoint). Prior VBA experience will be preferred.

• Demonstrate good English communication and presentation skills.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.