Program Manager (Healthcare Logistics)

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Job Description:

Key Responsibilities

• Develop and maintain knowledge of customer's business and associated supply chain requirements.  

• Act as an escalation point for customer for any issues and drive resolution/corrective action. Implement solutions to address and correct identified issues pro-actively.  Provide root cause analysis, drive continuous improvements and execution of solutions region as well as globally. 

• Implementation Project Management for product upgrades and initiatives

• Data analysis and creation of customer reports

• Prepare performance data/KPI reporting requirements for monthly and QBR meetings.

• Facilitate and attend customer monthly meetings and QBR’s. 

• Conduct regular operations calls with key account stakeholders

• Ensuring operational best practices are in line with customer requirements. 

• Provide rate analysis when required 

• On-going systems support. Train staff and other service partners

• Monitor operational SOP execution / compliance / quality

• Demonstrate ability to manage multiple complex projects - prioritization, planning, scheduling, reporting and influencing

• Ability to make data guided decisions to enable logistics services and optimize material planning

• Work with systems analysts, software engineers & industrial engineers to automate key processes, fix gaps, build reporting capabilities

• Other ad hoc tasks that may be assigned

Qualifications

• Bachelor’s degree in Supply Chain/Industrial Engineering/Healthcare related discipline

• Minimum 5 years of relevant working experience in Supply Chain/Logistics/Healthcare industry

• Excellent communication and negotiation skills

• Able to manage and react quickly to unexpected situations

• Able to work in a highly fast-paced environment

• Able to multi-task and deliver results under pressure

• Confident and able to collaborate and manage stakeholders of all levels

• Good team player; self-driven; energetic and motivated

• Experience in program/project/operations management preferred

• This position is based in Singapore hence candidate must possess the right to work in Singapore.

Note: This role is Supervisory in level.

Employee Type:

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