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Logistics Operation Assistant (Permanent Position)

Primary Location: Seongdong-gu, Seoul - KR Job ID 060303 Zip Code 04802
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Key Accountabilities

He/She analyzes and responds to customers’ requests, resolves customer issues, conducts research, prepares reports, and identifies account penetration opportunities.

He/She provides back-up support to customer accounts and provides customer training on SCS systems

He/She must be meticulous, able to communicate effectively and possess good planning & organizational skills in order to fulfill the requirement of this position.

Responsibilities

- Generates reports in appropriate format using basic software; reviews reports to ensure accuracy and completeness; identifies some problems with report generation (e.g., missing variables, incorrect data, etc.)

- Manages to provide support on customer accounts to ensure customer satisfaction.

- Analyzes and responds to customers’ requests and resolves customers’ issues to ensure customers’ needs are met.

- Provides customers with information (e.g., progress of client-specific process improvements, staff announcements, welcome letters, account progress, etc.) to keep customers well informed and to maintain customer satisfaction.

- Provides customers with information on rate changes and renewals, new products, service enhancements, shipment and order entry changes, product-specific issues, and missed metrics to keep customers well-informed and to maintain customer satisfaction.

- Provides response tracking, notification of status information and events impacting clients, and track and trace services to ensure customers’ expectations are met.


Education and Work Experience

- Good communication and interpersonal skills

- Analytical and numerical approach

- Problem-solving skills

- Good IT skills, in particular spreadsheets and databases and a knowledge of warehouse systems

- Good understanding of customer deliverables and the impact of failure

- Good planning skills and able to meet targets and deadlines

- Proficient in English

Working Hours

Mon to Fri 09:00 ~18:00

Job Type

Permanent position

Working Location

73, Yeonmujang-gil, Seongdong-gu, Seoul, Republic of Korea



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