Sales Support Center Supervisor

UPS is seeking a dynamic Sales Support Supervisor to implement and provide district, region, and corporate region initiative support. He/She runs the day-to-day activities of the office administration and ensures that Sales Support employees receive training and technical support. The Sales Support Supervisor also supervises the Sales Support Specialists and district administrative personnel. If this exciting career opportunity sounds like your ideal fit, we want to hear from you!

Responsibilities and Duties

• Provides sales performance to the district as needed for analysis
• Conducts in-depth analyses to understand performance gaps and supports strategy development to make informed decisions
• Provides manager with ideas and solutions to overcome balanced scorecard gaps
• Evaluates adoption of sales tools at the field level for consistency and optimal performance
• Resolves customer concerns in a timely and accurate manner.
• Monitors compliance and execution of Corporate endorsed sales processes and procedures to ensure adherence at the district level
• Tracks and reports on goals for initiatives to ensure compliance with reporting structure, measurement frequency, and communication flow to sales resources
• Serves as a communication liaison within the district sales groups to ensure that messaging is consistent and supports the vision of the sales organization
• Determines employees’ training needs to produce continuous development plans
• Provides on-going feedback and support to improve performance

Knowledge and Skills

• Demonstrates a basic understanding of products, services, and customer facing technology solutions offered by UPS along with their features and business applications; describes general customer profiles targeted by the company
• Demonstrates a basic understanding of competitor’s tactics, product/service offerings, and strategies; translates competitor performance and actions into implications for UPS
  
• Distinguishes between “big picture” concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail
  
• Generates reports in appropriate format using basic software; reviews reports to ensure accuracy and completeness; identifies issues with report generation (e.g., missing variables, incorrect data, etc.)
  
• Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions
  
• Bachelor's Degree (or internationally comparable degree) in Business - Preferred