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Future you has a reputation that opens doors everywhere.

CRS Support Coordinator

  • Full Time
  • San Diego, California
  • Travel: No
  • Street Address: 6060 CORNERSTONE COURT W

Future
You
snapshot

  • Opportunities to grow
  • Strength of the UPS name behind you
  • Diverse team of experts
  • Creating custom solutions for business
  • Resources of a Fortune 100 organization
  • Empowered to use your ingenuity

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Future You Has What It Takes To Move The World

As a Sales professional, Future You is part of a global team that works on a scale you just can’t find anywhere else. Just consider this, we’ve delivered 3,240 packages since you started reading this section—think we know a thing or two about global opportunity?

  • $65 billion in revenues in 2017
  • 20 million deliveries every day to 10.5 million customers
  • 454 thousand global employees
  • 2.5 thousand+ operating facilities worldwide

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Future You Is A Troublemaker

If you’re looking to stir things up, to think differently, to follow crazy ideas that just might work, Future You belongs here.

Play Video: Mark Modesti - The argument for trouble

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FUTURE YOU DELIVERS ON THE BIGGEST PROMISES OF ALL

Our connections to people around the world inspire us to keep doing more for the communities we serve. Learn about how our professionals volunteered to help deliver 180 tons of books to children in South Africa.

Play Video: Your Wishes delivered - Mr. Brown's Books

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Future You gets more

  • Competitive pay

  • Medical, Dental, Vision, & more

  • Comprehensive Training

  • Career Growth & Mobility

Benefits Disclaimer

The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.

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CRS Support Coordinator

  • Full Time
  • San Diego, California
  • Facility: The UPS Store, Inc.
  • Job ID: 248563
  • Zip Code: 92121
Apply Now

The UPS Store, Inc., a wholly owned subsidiary of UPS is the world's largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store has over 5,000 independently owned locations in the U.S., and Canada. If you're looking for an exciting and dynamic career opportunity, we want to hear from you! 

The primary function of the Customer Relations Representative is to provide world-class customer service to The UPS Store retail customers, Area Franchisees, Regional Coordinators and District Consultants.

Responsibilities and Duties

  • Supports the Help Desk/Customer Service lines and toll-free contact numbers
  • Fields various customer complaint calls, documents cases and monitors progress toward resolution
  • Documents incoming information regarding the nature of the problem, ensuring it is accurate and complete
  • Investigates possible solutions to customer concerns
  • Prepares correspondence and forwards information to the appropriate individual and/or The UPS Store Center owner
  • Monitors the resolution process and ensures all requests for help are responded to in the required time frame from the appropriate discipline
  • Assists customers with locating The UPS Store center
  • Answers general questions about services The UPS Store centers offers
  • Serve as a backup to front desk receptionist, as needed
  • Performs various other duties, as needed

Knowledge and Skills

  • Ability to handle multiple tasks at once
  • Excellent customer service skills and experience
  • Ability to work with dissatisfied customers 
  • Strong, confident written and oral communication skills
  • Proficient with the MS Office suite with good typing skills
  • Team player who demonstrates a positive attitude at all times
  • Excellent phone etiquette, pronunciation and a pleasant phone voice
  • Deadline driven, works well under pressure, and ability to stay calm in stressful situations
  • High school diploma or equivalent
  • Minimum two years' experience in retail or telephone customer service
  • Availability to work weekends (Saturday and Sunday)

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
Apply Now

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