Solutions Design & Implementation Supervisor - Flex Location

• Assists in the development of project proposals to help articulate customer needs and solution requirements, and to sell the value of Customer Solutions

• Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, and implementation

• Develops project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications

• Researches and evaluates industry trends and best practices to enhance UPS's ability to meet and exceed customer expectations and provide leading edge solutions

• Develops personal industry knowledge and expertise (e.g., reads technical and industry journals, attends seminars, etc.) to remain current with the industry and the latest technologies

• Enters daily activities into project administration tools to create time sheets, expense reports, calendar entries, and project files

• Forwards project documents to stakeholders to obtain sign-off, agreement on project costs, and needed resources

• Provide support in the development of training materials for related groups (e.g., Sales, other Business Development groups, etc.) and new Customer Solutions team members to provide clear instruction on the steps involved in developing and implementing customer solutions.

• Reports on project status, field resource activity, and training initiatives to keep senior management informed of progress and developments

• Follows up with resources to monitor the productivity of the team, project timelines, and deliverables

• Participates in sales meetings and conference calls to share information and provide training on new developments

• Provides on-going feedback and support to improve performance

Knowledge and Skills

• Applies Service, Product, and Customer Technology Knowledge: Demonstrates familiarity with the core service offerings across business units and deep familiarity with product, service, and customer facing technology offerings of at least one business unit; demonstrates knowledge of competitors' offerings and the features of their products, services, and customer facing technology solutions; describes types of customers that would benefit from selected offerings; compares and contrasts UPS's and competitor's products, services, and customer facing technology solutions; able to compare and contrast the customer's experience of engaging with UPS and primary competitors across all touch-points; summarizes positive and negative gaps; develops plans to leverage advantages and correct disadvantages

• Assesses Business Needs: Identifies current and future needs of the customer or business; understands how business needs dictate the project’s requirements, project direction, business objectives, and resource allocation; makes recommendations on the solutions-design phase of the project

• Business, Financial, and Industry Knowledge: Considers industry and financial trends when making account decisions; understands critical aspects of business models and operating structures to provide input into decisions

• Designs/Develops Integrated Solutions to Business Problems: Demonstrates a basic understanding of a business problem; recommends a solution to solve the business problem

• Project Management: Develops project management plans and leads the implementation for basic projects of short duration requiring limited coordination and resources; supports initiatives with well-defined project needs and cross-functional roles/responsibilities throughout the project life cycle; manages minimal organizational resistance to cross-functional project demands; employs project management tools and technology appropriately

• Supply Chain Management: Demonstrates a detailed understanding of supply chain concepts; makes recommendations for changes to solve supply chain problems

• Technical Writing: Uses the appropriate style, level of detail, grammar, and organization of thought in technical writing; drafts standard specialized or technical documents using templates and job aids; considers the end-user’s perspective when creating technical documents

• Effective communication skills: Ability to effectively communicate and present to audiences of varying degrees of influence