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Program Management Sup I

Primary Location PAMPANGA, Philippines, Job ID R22008859
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts. He/She provides local support for customer accounts and may perform supervisory activities within the Program Management organization. This position ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. The Program Management Supervisor I serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys. He/She facilitates performance meetings and business reviews, manages standard operating procedures (SOPs) and statements of work (SOWs), and identifies opportunities for account penetration. This position may manage administrative Program Management support representatives who each support multiple accounts.


Employee Type:

Permanent


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