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PT On Road Supervisor (Whites Creek)

Primary Location 3205 WHITES CREEK PIKE, NASHVILLE, Tennessee - United States of America , 37207 Job ID R24011814

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Job Description:

This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. He/She encourages sales lead participation through maintaining mutually beneficial customer relationships. This position supervises others within the department.


This position works with service providers to maximize day-to-day proficiency and ensure packages are delivered in a safe, timely, and professional manner. He/She participates in the development and implementation of work process plans to maximize center proficiency and achieve business results. This position reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, miles driven, car set up, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.

Tuesday-Saturday: Approximately 3:00 PM - 8:00 PM


Responsibilities:

  • Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
  • Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.
  • Utilizes technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation.
  • Communicates with customers to respond to service concerns, build relationships, and determines solutions that meet business goals.
  • Uncovers business opportunities to forward this information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.
  • Encourages service providers to identify and forward volume development opportunities to management.
  • Creates a customer focused work environment to emphasize service and focus on building the business.
  • Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers.

BASIC QUALIFICATIONS:

  • Must be currently located in the same geographic location as the job or willing to relocate yourself

  • Must be at least 21 years of age

  • Must have previous UPS Package car driving experience

  • Ability to lift 70lbs/32 kgs

  • Ability to work flexible shift hours, up to 5 days per week

  • Working knowledge of Microsoft word, Excel, Access, and Outlook

  • Must be DOT certified, and willing to take a physical exam, including a driving test

  • Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience

Last Day to Apply: 5/15/24

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.