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Future you has a reputation that opens doors everywhere.

Dedicated Program/Project Sup (Flex Location)

  • Full Time
  • Nashua, New Hampshire
  • Travel: No

Future
You
snapshot

  • Opportunities to grow
  • Strength of the UPS name behind you
  • Diverse team of experts
  • Creating custom solutions for business
  • Resources of a Fortune 100 organization
  • Empowered to use your ingenuity

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Future You Has What It Takes To Move The World

As a Sales professional, Future You is part of a global team that works on a scale you just can’t find anywhere else. Just consider this, we’ve delivered 3,240 packages since you started reading this section—think we know a thing or two about global opportunity?

  • $65 billion in revenues in 2017
  • 20 million deliveries every day to 10.5 million customers
  • 454 thousand global employees
  • 2.5 thousand+ operating facilities worldwide

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Future You Is A Troublemaker

If you’re looking to stir things up, to think differently, to follow crazy ideas that just might work, Future You belongs here.

Play Video: Mark Modesti - The argument for trouble

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FUTURE YOU DELIVERS ON THE BIGGEST PROMISES OF ALL

Our connections to people around the world inspire us to keep doing more for the communities we serve. Learn about how our professionals volunteered to help deliver 180 tons of books to children in South Africa.

Play Video: Your Wishes delivered - Mr. Brown's Books

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Future You gets more

  • Competitive pay

  • Medical, Dental, Vision, & more

  • Comprehensive Training

  • Career Growth & Mobility

Benefits disclaimer

Benefits Disclaimer

The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.

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Dedicated Program/Project Sup (Flex Location)

  • Full Time
  • Nashua, New Hampshire
  • Facility: Nashua
  • Job ID: 179970
  • Zip Code: 03062
Apply Now

The Customer Solutions Dedicated Project Management Supervisor (DPMS) creates and provides customized solutions for UPS internal and external customers and generates non-package revenues. He/She strengthens customer relationships through enabling UPS to be a single-source provider of transportation and supply chain related needs and consulting. This position manages customer solutions projects, provides subject matter expertise, and coaches team members and customer-facing counterparts.

The Customer Solutions Dedicated Project Management Supervisor reviews resource engagement documents (i.e., details of customer requirements) to create work orders outlining tasks to be performed for sign-off by customers. He/She also manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end. This position also researches and evaluates industry trends and best practices to enhance UPS's ability to meet and exceed customer expectations and provide leading edge solutions.

Responsibilities and Duties

  • Enters daily activities into project administration tools to create time sheets, expense reports, calendar entries, and project files
  • Determines employees’ training needs to produce continuous development plans
  • Gathers and analyzes customer data and interviews and observes customers to determine true needs and specifics for providing the best customer solutions
  • Balances multiple projects and deployment schedules to meet stakeholder goals and expectations
  • Coaches Solutions Engagement Managers and Strategic Account Managers on solutions design and implementation to increase their proficiency in customizing solutions for potential future engagements
  • Researches UPS's products and services and transportation technologies to effectively position and integrate UPS core solutions

Knowledge and Skills

  • Applies Service, Product, and Customer Technology Knowledge: Demonstrates familiarity with the core service offerings across business units and deep familiarity with product, service, and customer facing technology offerings of at least one business unit; demonstrates knowledge of competitors' offerings and the features of their products, services, and customer facing technology solutions; describes types of customers that would benefit from selected offerings; compares and contrasts UPS's and competitor's products, services, and customer facing technology solutions; able to compare and contrast the customer's experience of engaging with UPS and primary competitors across all touch-points; summarizes positive and negative gaps; develops plans to leverage advantages and correct disadvantages
  • Assesses Business Needs: Identifies current and future needs of the customer or business; understands how business needs dictate the project’s requirements, project direction, business objectives, and resource allocation; makes recommendations on the solutions-design phase of the project
  • Business, Financial, and Industry Knowledge: Considers industry and financial trends when making account decisions; understands critical aspects of business models and operating structures to provide input into decisions
  • Designs/Develops Integrated Solutions to Business Problems: Demonstrates a basic understanding of a business problem; recommends a solution to solve the business problem
  • Project Management: Develops project management plans and leads the implementation for basic projects of short duration requiring limited coordination and resources; supports initiatives with well-defined project needs and cross-functional roles/responsibilities throughout the project life cycle; manages minimal organizational resistance to cross-functional project demands; employs project management tools and technology (e.g., Microsoft Project, Program Management Group website, etc.) appropriately
  • Supply Chain Management: Demonstrates a detailed understanding of supply chain concepts; makes recommendations for changes to solve supply chain problems.
  • Technical Writing: Uses the appropriate style, level of detail, grammar, and organization of thought in technical writing; drafts standard specialized or technical documents using templates and job aids; considers the end-user’s perspective when creating technical documents
  • Bachelor’s Degree in Computer Science, Business, Industrial Engineering, or related field - Preferred
  • Professional Project Management certification - Preferred
  • Experience in data manipulation and transformation - Preferred
  • Experience in Logistics or Engineering - Preferred
  • Experience using Microsoft Office products or equivalent software - Preferred
  • Experience in database development and analysis - Preferred
  • Experience with sales or management in the Transportation industry - Preferred
  • Experience consulting in the Supply Chain industry - Preferred
  • Willing to travel - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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