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Primary Location: 11991 Landon Road , MIRA LOMA, CA - United States, 91752 Job ID 315861

Job Summary

The Implementation Supervisor II supports mid to large scale projects consisting of single/multi site implementations with multiple products and services. This role analyzes customer solutions and actively participates in successful solution implementation while meeting the needs of customers and the company. The incumbent will be involved in implementation model development (e.g., deployment and plan definition, scheduling of implementation phases, communication, user acceptance training, project management, reporting, etc.). This role manages cross functional implementation teams and provides ongoing analysis of implementation projects, plans, templates, outcomes, lessons learned, and post-implementation audits as defined by the implementation Master Operating Plan (MOP).


  • Implements plan definitions encompassing mid to large size scale projects with single/multi sites and multiple products and service components to ensure an effective project plan is delivered
  • Develops the definition of the deployment strategy to ensure schedules and costs are aligned to the project plan
  • Serves as a key contact to impacted parties, products, and services across the business to ensure an effective implementation
  • Manages issues and risks to ensure the stakeholder and sponsor-approved escalation and mitigation plans are followed
  • Controls completion of project deliverables to ensure they remain within the budget and timeline
  • Manages variances against project tasks (i.e., planned versus actual) to determine impact and contingency needs
  • Monitors training (i.e., train the trainer), when required, with user groups to ensure a clear understanding of project responsibilities
  • Responsible for user acceptance testing activities (UAT) to ensure the successful delivery of the final end solution and all customer business requirements have been successfully achieved
  • Manages mid to large size project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end
  • Develops mid to large size project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications
  • Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables
  • Balances multiple projects (i.e., mid to large size) and deployment schedules to meet stakeholder goals and expectations


  • Posseses excellent organizational and attention to detail skills 
  • Demonstrates good composition and creative writing skills  
  • Possesses excellent verbal communication skills
  • Displays ability to work independently
  • Proficient with Microsoft Word and Excel
  • Bachelor's Degree (or internationally comparable degree)
  • Experience in Logistics and Distribution environment
  • Minimum of 1 year of Project Management experience

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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