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PT Customer Center Supervisor

Minneapolis Primary Location: 3312 Broadway NE , MINNEAPOLIS, MN - United States, 55413 Facility Minneapolis Job ID 258758

Job Summary

Customer Counter is a "Will Call" center that holds packages for UPS customers for five working business days. the Customer Counter is a customer facing facility that is open 6 days a week. Mon-Fri 8am to 8pm and Saturdays 10am to 1pm. Aside of holding will call packages, many skills are needed. The Customer Counter is a fast paced, under pressure, environment. One must have the ability to handle various situations all at once. This includes the following: shipping packages, properly packing packages, understanding ETT and UDC, delivering correct packages to consignee, attention to detail, searching for packages on package trucks/ slides/ cages/ offices, etc; dealing with customer compleints/ issues and resolve, leading and managing team, ensuring the flow of the Counter is going smoothly overall. Supervisor is responsible for ensuring there is a full staff int he evening and resolving all employees and customers issues when applicable

Job Duties

  • Train and hire new employees (contingent and UPSers)
  • Post employees weekly schedule
  • Handle customers concerns and resolve
  • Complete end of day reports daily
  • Check emails daily
  • Cash control/ monthly cash turn in
  • Complete Conveyor Securing and Guard Inspection daily report
  • Tasks all evening employees with end of day duty responsibilities
  • All other duties, tasks, complete as needed
  • Must be able to work Saturdays

Preferred Skill and Experience

  • External customer service skills
  • Interpersonal communication skills
  • Ability to use DIAD boards
  • Attention to detail
  • Basic Computer skills
  • Patience with staff and customers
  • Problem solver and quick decision maker
  • Multi-task and ability to work quick under pressure and efficiently
  • Ability to lead and train employees
  • Understanding Haz-Mat materials
  • Proper shipping procedures/ understanding i-ship/ cash control/ credit card maching and printing lables

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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