IT Supervisor
Primary Location
, MILANO, Milano - Italy, 20138
Job ID R23006329
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
JOB SUMMARY
This position provides users with support services for corporate standard technology products. The incumbent provides hardware and software troubleshooting, technical advice, and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The incumbent troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. This position successfully manages the deployment of Core Technology projects and initiatives. This position develops realistic and efficient plans that best utilizes the District TSG resources while reducing cost and enhancing our internal and external customers’ experience. The incumbent has a broad understanding technology and coordinates technical support of internal and external hardware and software, voice and wired and wireless networks. This position supports internal technologies and integrates UPS’s internal and external customers to help streamline processes through technology. This position manages others within the department.
RESPONSIBILITIES
• Develops Workforce Skills and Procedural Knowledge
• Coordinates Hardware and Software Installations and Integration
• Provides Support And Coordinates Delivery Of Services
• Manages Projects
• Performs Facilities Audits and Creates Business Continuity Plans
• Provides Key Business Objective & Balanced Scorecard (BSC) Element Support
• Participates in Cross Functional Meetings and District Communication
• Supervises Vendor Outsourcing and Performance
• Supervises and Develops Others
QUALIFICATIONS
Requirements:
• Bachelor’s Degree
Preferences:
• Bachelor’s Degree in Computer Science or related discipline
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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