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Intermediate Collections Associate

Primary Location: Medellín, Antioquia - CO, Job ID 068573

Position Summary

Responsible for initiating calls with customers by phone or mail to collect payments and settle accounts. Follows-up accounts, updates and maintains accurate financial records including accounting, receivable, and credit records.

Key Accountabilities

  • Reviewing open accounts for collection efforts.
  •  Making outbound collection calls in a professional manner while keeping and improving customer relations.
  • Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
  • Collect customer payments in accordance with payment due dates.
  • Identify issues attributing to account delinquency and discuss them with management.
  • Review and monitor assigned accounts and all applicable collection reports.
  • Provide timely follow-up on payment arrangements.
  • Mail correspondence to customers to encourage payment of delinquent accounts.
  • Faxes documents to accounts and follow up.

Other Job requirements

Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Education and Work Experience

  • Technical or bachelors’ degree (depend of experience) in administrative careers
  • Experience in collections areas.
  • English level, 80% is required
  • French level,  80% is required

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