GBS Customer Senior Service Rep
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. He/She documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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Explore UPS
Want to learn even more about UPS? Check out these additional stories about our people, mission, values and global impact.
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Join UPS in Allentown, PA
Allentown is a great place to live and work! And right now, we’re looking for Warehouse Workers - Package Handlers to join our team and help us deliver what matters.
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Trailblazing Twin Sisters
Alyssa Strickland and Brittney Strickland-Varnedoe are identical twins and colleagues who have become an inspiration for other women in operations. Read more about the important work they’re doing as On-Road Supervisors to keep our tractor-trailer drivers safe.
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Making Progress Toward Our DE&I Goals
Our Diversity, Equity, and Inclusion Report shows how we’re making UPS a great place to work for all. Check out the key takeaways from our 2022 report.
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UPS Named One of America’s Most Innovative Companies by Fortune
UPS is honored to be recognized as one of America’s Most Innovative Companies for 2023. Innovation is important at UPS. In fact, it’s part of our strategy: Customer First, People Led, Innovation Driven.
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UPS Careers in Atlanta, GA
UPS offers opportunities all over the country—and the world! Right now, we have openings in Atlanta for Warehouse Worker - Package Handler roles.
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Warehouse Worker - Package Handler Roles in Boston, MA
Join us in Boston today to begin a rewarding career as a Warehouse Worker - Package Handler. Read on to discover more about the work, location and benefits.
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UPS Careers in Charlotte, NC
UPS offers opportunities all over the country—and the world! Right now, we have openings in Charlotte for Warehouse Worker - Package Handler roles.
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Warehouse Worker - Package Handler in Chicago, IL
Join us in Chicago today to begin a rewarding career as a Warehouse Worker - Package Handler. Read on to discover more about the work, location and benefits.
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Warehouse Worker - Package Handler Roles in Columbus, OH
Join us in Columbus today to begin a rewarding career as a Warehouse Worker - Package Handler. Read on to discover more about the work, location and benefits.
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Warehouse Worker - Package Handler Roles in Denver, CO
Join us in Denver today to begin a rewarding career as a Warehouse Worker - Package Handler. Read on to discover more about the work, location and benefits.
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Join UPS in Dallas Fort Worth area!
Dallas Fort Worth area is a great place to live and work! And right now, we’re looking for Warehouse Worker - Package Handler to join our team and help us deliver what matters.
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UPS Careers in Earth City, MO
UPS offers opportunities all over the country—and the world! Right now, we have openings in Earth City for Warehouse Worker - Package Handler.
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Warehouse Worker - Package Handler Roles in Harrisburg, PA
Join us in Harrisburg today to begin a rewarding career as a Warehouse Worker - Package Handler. Read on to discover more about the work, location and benefits.
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Join UPS in Indianapolis, IN
Indianapolis is a great place to live and work! And right now, we’re looking for Warehouse Workers and Package Handlers to join our team and help us deliver what matters.
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UPS Careers in Kansas City, MO
UPS offers opportunities all over the country—and the world! Right now, we have openings in Kansas City for Warehouse Worker - Package Handler.
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UPS Careers in Los Angeles, California
UPS offers opportunities all over the country—and the world! Right now, we have openings in Los Angeles for Warehouse Worker - Package Handler.
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Join UPS in Louisville, KY!
Louisville, KY is a great place to live and work! And right now, we’re looking for Warehouse Workers - Package handlers to join our team and help us deliver what matters.
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UPS Careers in Minneapolis, MN
UPS offers opportunities all over the country—and the world! Right now, we have openings in Minneapolis, MN for Warehouse Worker - Package Handler.
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Warehouse Worker - Package Handler in Naples, FL
Join us in Naples, FL today to begin a rewarding career as a Warehouse Worker - Package Handler. Read on to discover more about the work, location and benefits.
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UPS Careers in Nashville, TN
UPS offers opportunities all over the country—and the world! Right now, we have openings in Nashville, TN for Warehouse Worker - Package Handler.
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Join UPS in New York, NY
New York is a great place to live and work! And right now, we’re looking for Warehouse Workers - Package Handlers to join our team and help us deliver what matters.
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UPS Careers in Oakland, CA
UPS offers opportunities all over the country—and the world! Right now, we have openings in Oakland, CA for Warehouse Worker - Package Handler.
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Warehouse Worker - Package Handler Roles in Philadelphia, PA!
Join us in Philadelphia, PA today to begin a rewarding career as a Warehouse Worker - Package Handler. Read on to discover more about the work, location and benefits.
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UPS Careers in Phoenix, Arizona
Learn more about what UPS has to offer in Phoenix, Arizona.
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Warehouse Worker - Package Handler Roles in Pittsburgh, PA
Join us in Pittsburgh today to begin a rewarding career as a Warehouse Worker - Package Handler. Read on to discover more about the work, location and benefits.
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Join UPS in Portland, OR
Portland is a great place to live and work! And right now, we’re looking for Warehouse Workers - Package Handlers to join our team and help us deliver what matters.
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UPS Careers in Rockford, IL
UPS offers opportunities all over the country—and the world! Right now, we have openings in Rockford for Warehouse Worker - Package Handler.
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Warehouse Worker - Package Handler Roles in Salt Lake City, UT
Join us in Salt Lake City today to begin a rewarding career as a Warehouse Worker - Package Handler. Read on to discover more about the work, location and benefits.
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UPS Careers in Washington, D.C.
UPS offers opportunities all over the country—and the world! Right now, we have openings in Washington D.C. for Warehouse Workers - Package Handlers.
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Warehouse Worker - Package Handler Roles in Syracuse, NY
Join us in Syracuse today to begin a rewarding career as a Warehouse Worker - Package Handler. Read on to discover more about the work, location and benefits.
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UPS Careers in Seattle, WA
UPS offers opportunities all over the country—and the world! Right now, we have openings in Seattle for Warehouse Worker - Package Handler.
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Living and Working in Greenville, SC
Located 90 minutes northwest of Columbia, SC, Greenville is a small, suburban city packed with and the arts and attractions, full of UPS career opportunities and near to amazing parks, forests and more.
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Living and Working in Phoenix, AZ
With a flourishing arts scene, rich culture and strong sports presence, whatever you’re looking for in a place to call home, Phoenix has it in abundance—and a career at UPS will help you enjoy it.
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Living and Working in San Antonio, TX
Art galleries, theaters and museums. Botanical gardens and riverside walkways. A UNESCO World Heritage site. And great career opportunities. It’s all right here in San Antonio.
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"This Could Be 'U'PS"
Hear from three-time intern and now full-time UPSer, Ousseynou Gueye
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Taking On Global Challenges
In response to the ongoing refugee crisis across Europe, UPS has provided more than $7 million in support since 2012, including significant funding, in-kind and volunteer support. We have shipped supplied for food, shelter, medicine and more on behalf of many international aid organizations.
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Life-saving drones
This is the story of how UPS shipped blood, medicine and vaccines to facilities across Rwanda using a fleet of drones.
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The Gift of Life, Delivered
UPS is trusted to ship life-saving organs to transplant centers across the US thanks to our express critical healthcare services.
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Rising In the Face of Disaster
This is the story of how UPS has shipped army hospitals overnight across the US, from Reno, Nevada, to New Orleans, Louisiana.
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Giving back to those who gave so much
UPS is a long-time supporter of veterans. This is just one story of how our employees have gotten involved with initiatives that give back to those who’ve given so much to our country.
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Spreading cheer to those who need it most
For many people around the world, the holiday season can be especially exciting. The same rings true for our hardworking UPSers, who work around the clock to make the holidays extra special. We consider it an honor and a privilege to deliver so many important packages.
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Caring About Our Local Community
Wherever we work, we help. Wherever our employees live and customers are, we help. Wherever and whenever we can, we help. And we do it through volunteerism and providing resources.
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Horizon Award 2021
Top performers recognized with Horizon, Special Horizon and Changemaker Awards
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UPS Named 2021 CIO 100 Award Winner
Recognized for industry-first Harmonized Enterprise Analytics Tool (HEAT)
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I.T. Successfully Implements Digital Access Program (DAP) Agile Release Train (ART)
Team recognized for driving improvements to critical program making it easier for small & medium businesses (SMB) to ship with UPS
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UPS Named Top 100 Best Places to Work in I.T.
2021 listing from Insider PRO and Computerworld based on survey of our I.T. Team members and offerings including benefits, career development, training and career development
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In safe hands
With the help of UPSers like Assistant Chief Pilot, Alyse Adkins, we were able to ship vaccines to more than 110 countries with a 99.9% on-time delivery rate.
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What Do You Do for a Living?
UPS driver answers social media star’s famous question
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UPS Careers in Madison, WI
UPS offers opportunities all over the country—and the world! Right now, we have openings in Madison for Warehouse Worker - Package Handler.
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UPS Careers in Ontario, California
UPS offers opportunities all over the country—and the world! Right now, we have openings in Ontario for Warehouse Worker - Package Handler.
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UPS Careers at SMART in Atlanta, GA
UPS offers opportunities all over the country-- and the world! Right now, we have openings at the SMART Hub in Atlanta for Warehouse Worker- Package Handler roles.
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At UPS, we’re serious about safety
This year we’re welcoming more than 1,600 building mechanics and porters from around the world into the inaugural class of Safe Work Heroes. These UPSers have all worked at least five years injury-free and now proudly wear a patch showing off that honor.
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UPS named 2022 CIO 100 award winner
UPS has been named a 2022 CIO 100 award winner by Foundry’s CIO for Address Analytics Application (AAA), a system which manages nearly 375 million addresses globally to provide a world-class customer experience, reduce cost to serve and generate millions in revenue recovery.
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UPS named Overall Best in Future Intelligence winner
International Data Corporation (IDC) announced that UPS was named Overall Best in Future of Intelligence Winner in its inaugural IDC Future Enterprise Best in Future of Intelligence North America Awards for Anticipated Delivery and Package Time (ADAPT).
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UPS I.T. speaks with Bloomberg
Satyan Parameswaran, Vice President, UPS Information Technology (I.T.), Operations Technology (OPT), sat down with Lisa Abramowicz of Bloomberg TV to discuss intelligent automation and its effects on the UPS enterprise.
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I.T. University- A chance to learn and grow
I.T. University gives UPSers a platform to continue to grow and learn amongst like-minded colleagues, where they can link their personal and career development.
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Plein feux sur nos sUPerS employés
Laissez-nous vous présenter quelques-unes des personnes qui font une réelle différence ici chez UPS. Sans elles, nous ne serions pas en mesure de réussir !
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UPSer Spotlight
Let us introduce you to some people making a real difference here at UPS—we wouldn’t be able to do this without them!
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Meet Our Team
See the people and places that make it possible for UPS to deliver what matters in communities across the country.
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Getting to Know UPS
Who are we? Why do we love what we do? Get answers directly from UPSers on some of your biggest questions.
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Getting to Know UPS
Who are we? Why do we love what we do? Get answers directly from UPSers on some of your biggest questions.
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UPSer Spotlight
Let us introduce you to some people making a real difference here at UPS—we wouldn’t be able to do this without them!
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Rencontrez notre équipe
Découvrez les personnes et les endroits qui permettent à UPS de livrer ce qui compte dans les communautés partout au pays.
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Rencontrez notre équipe
Découvrez les personnes et les endroits qui permettent à UPS de livrer ce qui compte dans les communautés partout au pays.
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Apprendre à connaître UPS
Qui sommes nous? Pourquoi aimons-nous ce que nous faisons ? Obtenez des réponses directement de nos sUPerS employés sur certaines de vos plus grandes questions.
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UPSer Spotlight
Let us introduce you to some people making a real difference here at UPS—we wouldn’t be able to do this without them!
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Plein feux sur nos sUPerS employés
Laissez-nous vous présenter quelques-unes des personnes qui font une réelle différence ici chez UPS. Sans elles, nous ne serions pas en mesure de réussir !
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Apprendre à connaître UPS
Qui sommes nous? Pourquoi aimons-nous ce que nous faisons ? Obtenez des réponses directement de nos sUPerS employés sur certaines de vos plus grandes questions.
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Meet Our Team
See the people and places that make it possible for UPS to deliver what matters in communities across the country.
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UPSer Spotlight
Let us introduce you to some people making a real difference here at UPS—we wouldn’t be able to do this without them!
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Getting to Know UPS
Who are we? Why do we love what we do? Get answers directly from UPSers on some of your biggest questions.
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Getting to Know UPS
Who are we? Why do we love what we do? Get answers directly from UPSers on some of your biggest questions.
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Meet Our Team
See the people and places that make it possible for UPS to deliver what matters in communities across the country.
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Meet Our Team
See the people and places that make it possible for UPS to deliver what matters in communities across the country.
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Meet Our Team
See the people and places that make it possible for UPS to deliver what matters in communities across the country.
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UPSer Spotlight
Let us introduce you to some people making a real difference here at UPS—we wouldn’t be able to do this without them!
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Getting to Know UPS
Who are we? Why do we love what we do? Get answers directly from UPSers on some of your biggest questions.
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Meet Our Team
See the people and places that make it possible for UPS to deliver what matters in communities across the country.
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Meet Our Team
See the people and places that make it possible for UPS to deliver what matters in communities across the country.
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UPSer Spotlight
Let us introduce you to some people making a real difference here at UPS—we wouldn’t be able to do this without them!
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UPSer Spotlight
Let us introduce you to some people making a real difference here at UPS—we wouldn’t be able to do this without them!
-
Getting to Know UPS
Who are we? Why do we love what we do? Get answers directly from UPSers on some of your biggest questions.
-
Meet Our Team
See the people and places that make it possible for UPS to deliver what matters in communities across the country.
-
Getting to Know UPS
Who are we? Why do we love what we do? Get answers directly from UPSers on some of your biggest questions.
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UPSer Spotlight
Let us introduce you to some people making a real difference here at UPS—we wouldn’t be able to do this without them!
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Carina Calugcug
"I like that our growth can be lateral or vertical - it's our call. I get to decide how I want to grow and what I want to experience."
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Sherry Sun
"My career here, 20 years and counting, is a story of progress and moving forward."
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Meet Our Team
"I'm proud to know that we connect the world and that, here, we can be who we are. Even with a dress code, we can express ourselves."
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UPSer Spotlight
“Here at UPS we have daily challenges and opportunities for growth with the company. What I like here is that we can always improve. I can be who I am - in and out of UPS.”
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Meet Our Team
“Delivering what matters is what makes me happy. Bringing Covid's vaccine to Brazil made me very proud, knowing that I participated in this moment confirms that we do deliver what matters.”
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UPSer Spotlight
“I can say that I felt in love of being an UPSer! Here we help societies and companies to grow, we help to open doors by delivering different logistic solutions and we grow together.”
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Meet Our Team
“At UPS you are able to change and develop not only your professional skill but also your personal ones.”
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Getting to Know UPS
“Some people think that we delivery packages but is more than that, here we deliver dreams, gifts, memories.”
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Meet Our Team
By working with UPS as an intern, Kevin was able to apply his classroom knowledge in a real-world setting. Through the process, he also realized how much tech it takes to keep our operations running successfully.
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UPSer Spotlight
Sheneda was impressed to see all the technology behind UPS during her time with us. As a computer science intern, she found mentorship while getting hands-on experience with different programming languages.
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UPSer Spotlight
Nicole had the unique chance to work on not one but two projects in her time at UPS. The intern experience allowed her to grow a multitude of skillsets and feel integrated in the welcoming culture here.
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Meet Our Team
Being a UPS IT intern meant that Bavitha got to see firsthand all of the cutting-edge tech we use—like robots and AI. The hands-on experience and positive culture helped her grow personally and professionally.
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Meet Our Team
As a quantitative economics and econometrics major, Ryan was eager to put his skills to use at UPS. His internship here gave him the opportunity to work with large data sets using programs like Python and Looker.
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Opportunities at UPS
Discover how UPS delivers what matters to our customers and our people year-round. Fantastic pay and benefits, cutting-edge technology and opportunities for advancement are just a few of the reasons why you belong at UPS.
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Connecting Servers to Optimize UPS’s Customer Support
Sheneda was impressed to see all the technology behind UPS during her time with us. As a computer science intern, she found mentorship while getting hands-on experience with different programming languages.
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Taking Data Storage and Visualization to New Heights at UPS
As a quantitative economics and econometrics major, Ryan was eager to put his skills to use at UPS. His internship here gave him the opportunity to work with large data sets using programs like Python and Looker.
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Creating Efficiencies Within UPS Through File and Systems Automation
Nicole had the unique chance to work on not one but two projects in her time at UPS. The intern experience allowed her to grow a multitude of skillsets and feel integrated in the welcoming culture here.
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Growing a Deeper Understanding of Computer Science at UPS
By working with UPS as an intern, Kevin was able to apply his classroom knowledge in a real-world setting. Through the process, he also realized how much tech it takes to keep our operations running successfully.
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Optimizing Electrical and Mechanical Engineering in UPS Facilities
During her time with UPS, Jaidaa learned that she can make a real difference in our daily operations—even as an intern. Plus, she was able to learn more about different areas of engineering along the way.
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Join UPS in Mebane, NC
Join us in Mebane, NC today to begin a rewarding career as a Part Time Supervisor. Read on to discover more about the work, location and benefits.
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Itz-El Martinez Osnaya
“En UPS puedes cambiar y desarrollar no sólo tus habilidades profesionales sino también las personales.”
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Carlos Ruiz Perez
“¡Puedo decir que me he enamorado de ser un upser! Aquí ayudamos a las sociedades y a las empresas a crecer, ayudamos a abrir puertas entregando diferentes soluciones logísticas y crecemos juntos.”
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Anlly Montoya
“Estoy orgullosa de saber que conectamos el mundo y que acá, podemos expresarnos como realmente somos.”
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Jairo Ramirez
“Aquí en ups tenemos retos diarios y oportunidades de crecimiento con la empresa. Lo que me gusta aquí es que siempre podemos mejorar. Puedo ser quien soy, dentro y fuera de UPS.”
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Recognized for our Commitment to Diversity
We’re thrilled to be included on Forbes’ 2023 list of the Best Employers for Diversity! UPSers come from all backgrounds and walks of life, and we’re committed to being a great place to work for each of them. Our rallying cry is, “You belong at UPS”.
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One of Fortune’s Most Admired Companies of 2023!
We’re honored to be recognized by Fortune for our ongoing commitment to excellence. This distinction is given to companies who rank highly in a variety of areas, including quality of management, social responsibility, financial soundness, and more!
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UPS Named One of America’s Most Innovative Companies by Fortune
UPS is honored to be recognized as one of America’s Most Innovative Companies for 2023. Innovation is important at UPS. In fact, it’s part of our strategy: Customer First, People Led, Innovation Driven.
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UPS is Named a 2023 Top Company by LinkedIn
Based on in-depth research and data, LinkedIn’s Top Companies list recognizes workplaces that are invested in their employees’ development and well-being.
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One of America’s Greatest Workplaces for Women in 2023
Newsweek has named UPS one of America’s Greatest Workplaces for Women! Based on a survey of over 37,000 women in the workforce, this list spotlights companies that rank highly in areas such as compensation, benefits, work/life balance, and diversity.
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Join UPS in North Baltimore, Ohio
Join us in North Baltimore, OH today to begin a rewarding career as a Part Time Supervisor. Read on to discover more about the work, location and benefits.
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Join UPS in Bayonne, NJ
Bayonne, NJ is a great place to live and work! And right now, we’re looking for Warehouse Workers to join our team and help us deliver what matters.
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UPSer Spotlight
Donovan shares how the Metropolitan College Program allowed him to use his classroom knowledge to advance his career with UPS.
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Setting Students up for Success
Because of the Metropolitan College Program, Jordan was able to follow her creative passions while securing her financial future.
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UPSer Spotlight
Katy shares how our Metropolitan College Program offers the best of two worlds: a dynamic, fast-paced job and a classic campus experience!
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Expand Your Skillset and Advance Your Career
By earning her degree while working at UPS Worldport, Shawna not only saved money, but she also learned the work ethic and time management skills that helped her achieve amazing professional growth.
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UPS Worldport
Get to know more about the biggest UPS hub in the world—also known as UPS Worldport—located right here in Louisville!
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Warehouse Workers - Package Handlers in Middletown, PA
Join us in Middletown today to begin a rewarding career as a Warehouse Worker - Package Handler. Read on to discover more about the work, location and benefits.
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Puestos por hora
Ayudarás a entregar lo que importa. Ofrecemos puestos por hora de tiempo completo, medio tiempo, durante todo el año y por temporada.
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Conheça o time UPS
"Entregar o que importa é o que me faz feliz". Trazer a vacina da COVID para o Brasil me deixou muito orgulhoso, saber que participei deste momento confirma que entregamos o que importa."
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Proceso de postulación e incorporación
Nuestro proceso de contratación en línea es rápido: para algunos puestos no tienes que asistir a una entrevista, y puedes recibir una oferta de trabajo en un plazo de 20 minutos.
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Laura Ramirez
“Algunos piensan que entregamos paquetes pero es más que eso, aquí entregamos sueños, regalos, recuerdos, aprendemos cada día, ups nos da la oportunidad de crecer y desarrollarnos.”
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Getting to Know UPS
Zane is a DE&I Intern revamping UPS’s Legacy of Diversity Catalog. He has been making the most of all the opportunities UPS has to offer, working in different departments and building his professional network.
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UPSer Spotlight
Leah is an Intern in our Finance & Accounting department. She likes working at UPS because we are a customer-focused company that gives back to the community and works to protect the environment.
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UPSer Spotlight
Sales and Solutions Intern Ariel chose UPS because we invest in our Interns, providing them with impactful work that can prepare them for a full-time role.
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Meet the Team
Muhammed is an Information Technology Intern who was drawn to UPS because of our strong brand identity and endless opportunities.
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Getting to Know UPS
As an Engineering Intern, Evan is optimizing driver routes and building his professional network by getting to know his fellow UPSers.
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Meet the Team
As an FP&A (Finance Procurement & Analysis) Intern, Jake appreciates how UPS provides meaningful work that positively impacts the business, as well as our “open-door policy” that fosters a collaborative environment.
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Getting to Know UPS
As an HR Intern, Anthony (Tony) Victorino is involved with the Talent Acquisition Veteran Initiative. In his work, he’s learned a lot about military culture and how it can translate to the workplace.
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UPSer Spotlight
As a People & Culture HR Intern, Keola is supporting the redesign of our EVP (Employee Value Proposition). Her advice to prospective Interns? Reach out to at least five UPSers every week to learn more about what they do.
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UPSer Spotlight
Working on the HR team allowed Sydnee to learn in a professional environment. By being agile and accepting new challenges, she’s gained valuable insight into what she wants in a future career.
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UPSer Spotlight
As a Supply Chain Management student at Howard University and an Industrial Engineering Intern at UPS, Christian is expanding his classroom knowledge through hands-on experience.
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Raven Morin
Meet Raven, an Industrial Engineering Intern at our Roswell facility. “The meat and potatoes of UPS is delivering packages,” she says, “so it’s cool to see how UPS makes all of this happen internally.”
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UPSer Spotlight
Daniel is a Procurement Analytics Intern, and values getting to work with developing technologies like cloud data platforms. He also enjoys the camaraderie on his team.
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Meet the Team
Katie is a Procurement Intern, supporting our Air Procurement Team. She values that her day-to-day work is meaningful for the company, and that our workplace culture has been friendly and welcoming.
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Meet the Team
As an intern on our Recruitment Marketing team, Lauren got hands-on experience with almost every project. Learn more about how she felt supported by fellow UPSers during her time with us.
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Meet the Team
Lillian is an Intern at UPS Capital, where she creates new trainings and keeps our current ones up to date. She was drawn to UPS because of the people and enjoys working on a supportive team that encourages her to introduce new ideas.
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UPSer Spotlight
For Savannah, the chance to earn her degree while advancing her career has opened a world of possibilities for her future.
