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Primary Location: 5001 DAVID STRICKLAND RD , FORT WORTH, TX - United States, 76119 Job ID 315754

Job Summary

We are seeking a service center manager to oversee the day to day operations of freight service centers. This role analyzes operational data to understand productivity, service and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The incumbent participates in sales team meetings to understand customer requirements/expectations and provides operational expertise. This position oversees other managers and supervisors. If this sounds like your ideal career opportunity, we want to hear from you!


  • Reviews the projected performance plan to verify the correct number of drivers and routes are allocated
  • Compares planned versus actual performance reports to identify best practices, root causes for service failures and operational adjustments
  • Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed
  • Works with labor and human resources managers to select candidates for open positions, address performance issues, and facilitate promotion decisions
  • Conducts meetings with employee relations index committee members to discuss survey results and develop action plans
  • Participates in new hire orientation meetings to communicate expectations, company policies, services and productivity goals
  • Communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes
  • Manages and maintains customer relationships and identifies business in jeopardy to resolve issues/retain customers
  • Focuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business
  • Manages resources and people processes (e.g., performance management, career development, training, staffing, etc.) to ensure the day-to-day administration of processes and formal procedures
  • Identifies individual/team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development


  • Identifies current/future needs of the customer or business; understands how business needs dictate the project’s requirements, project direction, business objectives, resource allocation and makes recommendations on the solutions-design phase of the project
  • Possesses knowledge of finance and accounting theory/principles
  • Demonstrates an understanding of the need for change; where gaps exist between current/desired states; determines behaviors that align with detract from change objectives
  • Possesses knowledge of injury and crash prevention techniques; job methods; identifies root causes of injuries/auto crashes and recommends appropriate prevention activities; identifies and corrects unsafe work practices/conditions
  • Demonstrates an understanding of processes, procedures and methods for ground transportation operations, including outside carriers and outsourced networks; knowledge of tools, equipment and technology used in ground transportation operations; identifies root causes of recurring issues within ground transportation
  • Displays a detailed understanding of processes, procedures and methods for freight operations; knowledge of tools, equipment and technology used in freight operations; identifies root causes of recurring issues within freight operations; describes the general structure of freight operations
  • Demonstrates an understanding of labor contract provisions; identifies typical root causes of employee issues; resolves routine labor issues; recommends changes that enhance labor relations
  • Responds to compliance problems and identifies appropriate actions; identifies people needed to resolve compliance problems and collaborates to develop corrective action plans; identifies programs that reduce risk and enhance safety; explains implications to changing laws/regulations
  • Utilizes talent acquisition practices; adjusts existing workforce plans to meet business needs; describes the impact of internal/external forces on future workers required by the organization and applies knowledge of employment specific laws/regulations
  • Recognizes the basic impact of technology on TFI business, services, and processes; identifies technological barriers in achieving desired objectives; maintains appropriate breadth and depth of technological knowledge for current work assignment
  • Bachelor's Degree (or internationally comparable degree) 

This position is being offered by TFI International Inc. or its affiliates, which is not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities (“UPS”).

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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