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Customs Brokerage Representative - Brokerage (Small Package), Dubai - UAE

Primary Location: Dubai, Dubai - AE Job ID 059697
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Job Duties:

  • To comply with the customs clearance process in the movement of goods imported and exported into UAE

  • Application of standard clearance procedures applied to all customers in accordance with Customs policies

  • Educate customers on documentation and clearance processes when required

  • Customs declarations and duty invoices to be printed as and when required

  • Advice the departmental supervisors and managers of any process changes related to customs procedures

  • Accurate shipment details to be key entered for clearance purposes

  • Promote excellent relationships with internal and external customers and maintain a positive company image

  • Tariff classification assistance – liaise with controllers and customers to ascertain correct tariff, purpose codes, to eliminate errors that cause penalties

  • Ensuring that the company follows the Codes of Good Practice and is in line with our Customs Accreditation

  • Provide leave coverage as deemed appropriate by the Departmental Supervisors and Managers

  • Fulfill other duties as requested by the Departmental Supervisors and General Manager

Main Accountabilities & Associated Activities:

Transferring  Data

  • Import files to be uploaded/downloaded against the correct dates/port codes in a timely manner

  • Update accurate master airway bill and flight details as per the import manifest


  • Shipping documents to be printed and attached (AWB + Invoice if needed)
  • Custom declarations, permits and other important documents to be archived on the document imaging systems

  • Ability to identify and assess shipments requiring customer contact vs those that can be pre-cleared

E – Clearance

  • Declarations to be processed accurately with attention to detail whereby shipment information must be carefully verified prior to submission

  • Invoice line items to be declared with complete descriptions along with the correlating harmonized code

  • Ability to assess and process the right declaration type by referring the import documentation available

  • Adhere to clearance service levels

Update KPI reports daily in a timely manner

Key Performance Indicators:

  • E-Clearance Effectiveness - 120 clearances a day

  • Clearance accuracy - 98%

  • Documentation check accuracy - 98% (Verification of information on the shipment invoice)

  • Adherence to schedule - 99%  (time keeping)

Qualifications and Job Specific Competencies:

  • Matric, Freight Forwarding and customs clearance diploma / certification

  • Key focus on improving Customer Experience with an ability to resolve customs clearance issues within the assigned deadlines

  • Minimum one year experience in processing customs declarations in Dubai using the E-Mirsal system

  • UAE Driving License a must

  • Must be able to meet deadlines and punctuality

  • Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers

  • Knowledge of GCC customs procedures will be an added advantage

  • Must have excellent communication skills in English and preferably Arabic

  • Good knowledge of Microsoft Office – Excel, Access, Word, Power Point, Outlook

  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary in any of the brokerage offices and locations in UAE

  • The position requires a candidate with high energy levels, ability to work in a team, excellent attendance record and willing to learn different functions within the operations

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