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Franchise Consultant - San Antonio

Primary Location 10155 MONROE ST, DALLAS, Texas - United States of America , 75229 Job ID R23043636

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The UPS Store, Inc., a wholly owned subsidiary of UPS is the world's largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store has over 5,000 independently owned locations in the U.S. and Canada. If you're looking for an exciting and dynamic career opportunity, we want to hear from you! 

The UPS Store (TUPSS) Franchise Consultant is responsible for supporting and educating Franchisees. He/She engages with the franchisee to optimize revenues and profitability as well as ensure consistency and compliance in meeting operational brand standards and requirements, through coaching and counseling. This position conducts store (center) visits to verify proper procedures are being performed and identifies potential opportunities for growth and then creates actionable plans for improvement.  

TUPSS Franchise Consultant assists The UPS Store Franchisees with center transfer of ownership, center relocations, new store buildouts, store placements, and franchise renewals. He/She supports and assists with organizational initiatives to maintain franchisee accountability and network consistency.

Responsibilities and Duties

  • Utilizes “best practices” approach in executing operational improvements, training, merchandising, marketing, prospecting, and overall franchise management to improve revenue
  • Assists in planning and conducting networking meetings and activities to improve store profitability through training and networking with vendors and other Franchisees
  • Trains and coaches Franchisees in effective pricing of products and service by utilizing financial benchmarks and understanding markup vs margin concepts
  • Schedules store owners for TUPSS training to ensure understanding of policies, procedures, roles, and responsibilities
  • Assists in new center buildouts, center remodels, transfer, and renewal upgrades to ensure the contractor completes work according to UPS specifications
  • Acts as liaison between The UPS Store, Inc. and UPS, vendors, Area Franchisees, and the Franchisee by serving as the primary point of contact to provide answers for concerns and questions

Knowledge and Skills

  • Meeting Facilitation: Ability to speak in front of an audience. Applies knowledge of creative facilitation techniques to encourage participation; encourages open communication and achieves consensus when necessary; keeps participants engaged and on topic; identifies team conflicts and is able to provide feedback
  • Solves Customer Problems: Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks
  • Franchise Knowledge: Demonstrates a general understanding of franchise organization structures and relationships; understands franchise products and services and how they relate to corporate profitability; understands royalty streams and funds transferal (from Franchise to Area Franchise to The UPS Store); demonstrates a basic understanding of the relationship between UPS and The UPS Store as wholly owned subsidiary
  • Experience using Microsoft Excel (e.g., Pivot tables, V-look ups, database creation/maintenance, etc.) - Preferred
  • Experience using QuickBooks Software - Preferred
  • Experience in print production and/or print sales - Preferred
  • 2 years’ experience with The UPS Store - Preferred

BASIC QUALIFICATIONS:

  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
  • Employer will not sponsor a visa for this or future positions
  • Must be currently located in the same geographic location as the job or willing to relocate yourself
  • Bachelor’s degree preferred (or internationally comparable degree) or be a current UPS employee with three years of UPS experience

OTHER CRITERIA:

Employer will not sponsor visas for position.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Additional Information for Internal Candidates:

  • This job is a grade 20 E.
  • The last day to apply is January 6th 2024.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.