Implementation Supervisor

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Implementation Supervisor

Join us in our UPS Healthcare Logistics & Distribution division (HLD) in Italy, where we ship from more than 25 countries worldwide. As a member of our team here, you’ll gain firsthand exposure to the pharmaceutical logistics and distribution market. You’ll help us drive operational excellence by being our analytical and customer-centric expert. And you’ll deliver on your own aspirations within a Global Fortune 500 organisation that has the power to propel you into new and exciting opportunities.

YOUR PURPOSE

As our Healthcare Implementation Supervisor, you can expect exhilarating challenges and all-encompassing support from your very first day. Because we’re a company fuelled by innovative possibilities and team spirit. That means we’ll empower you at every step in your journey, offering the tools and guidance to help you reach your potential, as you help us design future-ready customer experiences, foster a culture of respect, connect with a team of passionate people and exceed our operational targets. It’s a unique chance to solidify your reputation as a professional within UPS Healthcare – and the perfect opportunity to launch or consolidate your career dreams.

You will play a primary role in implementing solutions and projects for UPS HLD core and external customers, strengthening relationships through enabling UPS to be a single-source provider of transportation and supply chain related needs and consulting.

This position manages customer implementation projects, provides subject matter expertise, and coaches and manages specialist roles.

YOUR ROLE

Implements Customer Solutions

 As a supporting Analyst of a large implementation project your main tasks include:

• Developing and documenting (operational) processes;
• Performing data analytics and validate customer profiles and requirements;
• Ensuring IT master data configuration requirements are clear, documented and shared with the appropriate teams;
• The project Actions Tracker and Change Log are being maintained and followed up with the action owners where applicable.

As a Project Manager of a small or medium project your main tasks include:

• You are the lead and the central point of contact for the project, both for internal and external teams;
• Project planning, ensuring the applicable milestones are met throughout the project lifespan;
• Handling the project communication and reporting both internally and externally;
• Identifying potential risks and issues and ensure these are pro-actively flagged and resolved;
• Actively managing scope changes and ensuring these are documented, agreed and if applicable added to the project implementation scope.

Supports Sales Resources

• Provides customer solutions subject matter expertise to increase customer solutions knowledge and understands helps identify customer solutions opportunities and grow the business.

Develops Customer Solutions

• Support Business Development with the proposal design and pricing of a supply chain Solution for Healthcare, Distribution or Post Sales product verticals
• Evaluates client objectives and business needs, analyses the existing supply chain (e.g. transportation flows, warehouse processes), and designs optimized supply chain solutions

What does it take to keep one of the world’s biggest and best shipping and logistics companies running as part of our UPS Healthcare division?

We’re looking for someone with:

• Ability to work independently both in identify solutions to problems and prioritizing tasks
• Experience of at least 4-5 years in Logistics / Supply Chain multinational context
• Healthcare sector / market knowledge is a nice to have
• Strong Analytical Skills, Process focused, Stress tolerant
• Education: Preferably in Engineering or Economics
• Experience with PC software packages such as MS-Word, MS-Excel, MS-Project, MS-PowerPoint MS-VISIO and MS-Access
• Language knowledge: Fluent in Italian and English both written and speaking is essential
• Availability to travel

YOUR BENEFITS

What’s in it for you?

As one of our managers, the possibilities are truly endless. There’s plenty of responsibility that comes with this role. But also, a huge amount of backing from your senior leaders and learning that never stops. Here, you can develop your potential within an inclusive team that values joint success.

But what else makes this role such a great opportunity?

• A great salary
• World-class training
• Excellent career development opportunities
• Promotion from within policy

YOUR TEAM

Collaborate with everyone from the Country Controller to your direct team members and inspire an environment fuelled by mutual respect. And enjoy the warming welcome of the UPS global network. We’re looking for people who value teamwork and proactivity. If you have the right attitude, there are no limits to where you can go within our wider group.

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

Studies have shown that women and people of colour are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of the qualifications listed.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.