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QA Training Specialist

Primary Location CARRERA 85 D #51-65 BODEGAS, BOGOTA, Colombia , 110821 Job ID R24016617

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Job Description:

Job Summary

The Quality Assurance (QA) Training Specialist of the Quality Support Center (QSC) supports the Training Program at UPS Healthcare. He/She identifies critical (skill) gaps in the current training program, assists in the development training materials, and train employees. In this role, he/she provides support to the Quality Support Center Management Team and assist in the execution projects and initiatives in alignment with the organizational training strategy. In addition, he/she gathers training data, identifies risks associated with the training program, and communicates to the next level of management.

Other Duties

  • Trains new UPS Healthcare employees.
  • Supports the onboarding process development, creation of an effective training plan, and evaluates program effectiveness.
  • Assist in the development of training content and collaborates with stakeholder to ensure content is in alignment with UPS policy and procedures.
  • Supports training effectiveness and review feasibility of the training materials.
  • Utilizes evaluation tools to collect data from the electronic Quality Management System (eQMS).
  • Designs standardized reports to ensure key performance indicators are measurable.
  • Provides administrative assistance for employee setup and training material uploads (as applicable).
  • Provides support for any training related queries funnel through the QSC.
  • Recommends changes and/or continuous improvement ideas to the next level of management.  

 Preferred Competencies

  • Experience with healthcare regulations (e.g., cGMP, GDP, GMP) guidelines is preferred.
  • Experience with ISO 9001 and ISO 13485 standards is an advantage.
  • Advanced English
  • Knowledge of Quality Management System is an advantage.
  • Experience with working with learning management systems (LMS)
  • Knowledge of Microsoft Office (Excel, Word, Outlook, Access).
  • Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files.
  • Identify potential gaps in the processes and make recommendations for possible improvements.
  • Strong time management skill, able to work within time-limits (deadlines).


  • Bachelor's Degree (or internationally comparable degree) – Preferred
  • Bachelor's Degree (or internationally comparable degree) – Science or related discipline – Preferred

Grade: 10C

Location: Bogota

Deadline to apply: Monday 17th June, 2024.

Employee Type:


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