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GBS CSTC Clerk - Fixed term contract (1y)

Primary Location 4TH KM PEANIAS-MARKOPOULOU AVE, ATHENS, Greece , 19400 Job ID R24016076

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Main responsibilities

‣  Handle incoming calls for pick up, track and trace, service guarantees, service   information, export shipments

    exception and other enquiries in professional manner, with objective to provide quality telephone customer service.

‣  Understand UPS service, product, systems and procedures

‣  Identify and record customer concern or issues

‣  Recommend solutions about service concerns to management

‣  Identify potential needs of customer and submit sales leads

About You – Required Skills :  if you meet the below skills you are the right candidate for this job

‣ To be flexible, pragmatic and work under pressure

‣ Patient and pleasant attitude

‣ Problem solving skill

‣ Experience in call center will be a plus

‣ Greek & English communication skill (Speaking, Writing, Reading)

‣ To Learn easily new systems


What we Offer:

  • Joining the world's largest package delivery company
  • Competitive remuneration package  
  • Opportunities for advancement in a multinational company


Employee Type:

Fixed Term (Fixed Term)


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.