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Service Center Manager TForce Freight

Primary Location 11 APOLLO DR , ALBANY, NY - United States, 12205 Job ID 341878

We are seeking a Service Center Manager to oversee the day to day operations of Freight Service Centers. He/She analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. He/She participates in sales team meetings to understand customer requirements and expectations and provide operational expertise. This position oversees other managers and supervisors. If this sounds like your ideal career opportunity, we want to hear from you!

Responsibilities and Duties

  • Reviews the projected performance plan to verify the correct number of drivers and routes are allocated
  • Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments
  • Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed
  • Works with Labor and Human Resources Managers to select candidates for open positions, address performance issues, and facilitate promotion decisions
  • Conducts meetings with Employee Relations Index committee members to discuss survey results and develop action plans
  • Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals
  • Communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes
  • Manages and maintains customer relationships and identifies business in jeopardy to resolve issues and retain customers
  • Focuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business
  • Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures
  • Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development

Knowledge and Skills

  • Identifies current and future needs of the customer or business; understands how business needs dictate the project’s requirements, project direction, business objectives, and resource allocation; makes recommendations on the solutions-design phase of the project
  • Demonstrates basic knowledge of finance and accounting theory and principles
  • Demonstrates a general understanding of the need for change; Understands where gaps exist between current and desired states; determines behaviors that align with or detract from change objectives
  • Demonstrates a detailed understanding of processes, procedures and methods for ground transportation operations, including outside carriers and outsourced networks; demonstrates a broad knowledge of tools, equipment and technology used in ground transportation operations; identifies root causes of recurring issues within ground transportation
  • Demonstrates a working knowledge of injury and crash prevention techniques; demonstrates a working knowledge of job methods; identifies root causes of injuries/auto crashes and recommends appropriate prevention activities; identifies and corrects unsafe work practices and conditions
  • Demonstrates a detailed understanding of processes, procedures and methods for freight operations; demonstrates a broad knowledge of tools, equipment and technology used in freight operations; identifies root causes of recurring issues within freight operations; describes the general structure of freight operations
  • Demonstrates an understanding of labor contract provisions; identifies typical root causes of employee issues; resolves routine labor issues; recommends changes that enhance labor relations
  • Responds to compliance problems and identifies appropriate actions; identifies people needed to resolve compliance problems and collaborates to develop corrective action plans; identifies programs that reduce risk and enhance safety; explains implications to changing laws and regulations
  • Utilizes talent acquisition practices; adjusts existing workforce plans to meet business needs; describes the impact of internal and external forces on future workers required by the organization; applies knowledge of employment specific laws and regulations
  • Recognizes the basic impact of technology on TFI business, services, and processes; identifies technological barriers in achieving desired objectives; maintains appropriate breadth and depth of technological knowledge for current work assignment
  • Bachelor's Degree (or internationally comparable degree) - Preferred

This position is being offered by TFI International Inc. or its affiliates, which is not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities (“UPS”).

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law