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Driver Helper Onboarding FAQ

Everything You Need to Know for Your First Day

What should I wear?

We will provide you with a reflective vest. We’re fairly flexible with what you wear so long as it’s comfortable and practical. Our only rules are no loose-fitting clothes, no shirts, hats or jackets with offensive themes, images or logos, and no loose or long jewelry.

Shoes or boots must be black or brown and polishable. They must have sturdy uppers made of leather, man-made leather or similar protective material, provide good support and have non-slip soles. Examples of bad footwear include tennis shoes/sneakers/running shoes, loafers, and sandals.

What documents do I need to bring with me?

Please bring a valid (non-expired) Government Issued Photo ID with you on your first day. Review the list of acceptable documents and BRING ORIGINALS—copies will not be accepted. Please print, complete and remember to bring your I-9 form with you.

How will UPS get in touch with me prior to my start date?

You could receive further communications about your start date and/or online training by email, text or phone. You will also be required to meet up with a representative to complete your employment processing documents before you can start.

How do I get to my pick-up location?

How you get to and from your assigned pick-up spot is up to you. All we ask is that you report for work on time every day. Make sure you keep your phone charged and near you each morning, and you’re ready to start your shift within 30 minutes of being contacted.

Is there anything else I need to bring with me?

Bring water and light snacks. The work here is very physical and you’ll need to keep your energy up.

How can I check the date and time of my appointment?

You'll receive email and text reminders, but you may also check the date and/or time of your appointment or reschedule through the application link sent as a text message and email.

I need to reschedule my appointment.

You can reschedule your appointment by clicking on your application link that was texted and emailed to you, once you are logged in, you can reschedule your appointment.

I don't see the job or location I'm interested in on Can I still apply?

The jobs available at a given location can change daily, so you should sign up for job alerts or check the site often to see if a position you're interested in has opened up. You'll also be able to see if a particular location of interest is actively recruiting and what job opportunities are available there. 

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