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Our professionals work on some of UPS’s most innovative offerings including My Choice, Follow My Delivery, and our mobile app. Everything in CTM is cross-functional—our group works closely with developers, project managers, and design experts. We take time to understand the customer journey, and that research helps us build intuitive solutions and add value for our customers.

We lay out the strategic approach for technology solutions and take the steps necessary to execute on that strategy.

We build new solutions using UPS technology and make sure we provide the right experience or information through the right medium at the right time.

We have a global focus, delivering solutions that are applicable across geographies, languages, device types and connections.

Training opportunities

We support our professionals with training, including courses like Insights to Action that help marketing professionals develop their data analytics skills. All of our management-level employees participate in an extensive ongoing training program. We also offer learning modules related to marketing strategy and integrated communications training.


Most CTM roles are based out of our Alpharetta office. The facility is home to first-rate amenities including a gym, cafeteria and outdoor seating area with a koi pond.

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