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Experience Management Team Specialist

Primary Location: Wroclaw, Dolnośląskie - PL Job ID 058634 Zip Code 50-265
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Job description:
  • Analyze customer service calls to identify areas of improvements, trends, and offer suggestions to improve the customer’s experience
  • Perform call observations on various topics, e.g. time in transit, pick up, tracking, tracing, etc.
  • Perform form audits
  • Perform call calibration sessions with the GBS management team and staff
  • Recognize trends, disconnects, training gaps and offer suggestions to fix
We offer:
  • stable work conditions (job agreement);
  • competitive salary;
  • life insurance;
  • pension plan;
  • private medical care;
  • Multisport card;
  • special training program for new employees;
  • fruit for employees every Wednesday;
  • employee library and board games rental;
  • work in modern office in the Wroclaw city centre (Bema Plaza- Wroclaw ul. Bema 2);
  • possibility to gain professional experience in international environment;
  • great atmosphere and many employee committees which you can be part of (e.g charity, sport, leadership development etc.).
We expect from candidates:

  • Very good knowledge of English
  • Must be proficient in speaking and writing in French, Italian, or Spanish
  • Advanced analytical skills
  • Very good knowledge of MS Excel and MS Access applications
  • Ability to carry out advanced analysis,perform data modeling predictive and prescriptive analytics
  • Ability to prepare ad hoc reports and analytic requests,
  • Ability to work under pressure, pay attention to details,
  • Very good organizational skills, patience and accuracy,
  • Knowledge of MS Power BI platform,
  • Knowledge of MS SQL, VBScript,

UPS believes, that person with potencial can learn anything, so we don't expect from you any job experience. The most important for us is your potencial, personality and openess for new experiences.

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