Technology Support Analyst
- Tulsa, Oklahoma
- Facility: CONNECTSHIP, INC.
- Job ID: 227145
- Zip Code: 74133
- Street Address: 8282 SOUTH MEMORIAL DRIVE
- Diverse experiences as part of a global team
- Work with the latest technology
- Massive scale of projects
- Unlimited opportunities to grow
Future you has the resources to innovate
With our commitment to making a significant investment in technology initiatives each year, the scale of technology at UPS allows Future You to dream big and realize bigger.
Today, ORION can solve an individual route in seconds and is constantly running in the background evaluating routes before drivers can even leave the facility. This level of route evaluation conducted through the ORION program requires extensive hardware and architectural provisions. Running on a bank of servers in Mahwah, New Jersey, ORION is constantly evaluating the best way for a route to run based on real-time information. While most of America is sleeping, ORION is solving tens of thousands of route optimizations per minute.
UPS has launched a beta version of a chatbot, an artificial intelligence-enabled platform that mimics human conversation to help users easily find UPS’ locations, get shipping rates and track packages. Elements of artificial intelligence are becoming a bigger part of various UPS technologies. For example, our new virtual assistant on UPS.com uses natural language understanding to help customers track packages. The assistant becomes skilled at its tasks as more people ask it questions.
Our focus is on real-world applications that benefit our customers. Drones offer a great solution to deliver to hard-to-reach locations in urgent situations where other modes of transportation are not readily available. Innovation through automation and robotics has long been a focus for the world’s largest package delivery company. In fact, UPS has been testing drones in warehouses to check high storage racks to confirm stock or available space. We’re also exploring the use of drones to deliver humanitarian aid in hard-to-reach parts of the world.
UPS Access points
UPS Access Point locations are convenient places—such as The UPS Store®, neighborhood grocery stores, or other local businesses— that offer easy package drop-off and pickup. Our technology links Access Points into our network with information entered through UPS Mobile, My Choice and ORION software used by our drivers.
With over 8,100 UPS Access Point locations in the U.S., UPS now offers approximately 67 percent of consumers an alternative to home delivery within 3 miles of their residence. Our network of interconnected apps gives our customer maximum visibility and control over where and when they receive their packages.
UPS My Choice
UPS My Choice Members and Premium Members, receive delivery alerts for all eligible home deliveries. For those times when customers won't be home to greet their UPS driver, they can reschedule, redirect, or have their packages delivered The UPS Store® or to a UPS Access Point location.
Our technology allows for changes made on deliveries to be quick and convenient. Nearly 24 million U.S. consumers already use My Choice to plan their deliveries.
The UPS Mobile app allows users to track, ship, get a quote, or find a location. It is a one-stop app for any information a customer might need on their delivery. With a simple yet robust interface and My Choice integration, it serves as a convenient way to get the information they need, whenever or wherever they may need it. UPS Mobile is has been developed for both iOS and Android platforms.
FUTURE YOU HAS EVERYTHING YOU NEED TO SUCCEED
From cloud technology to network planning tools, telematics to encryption, we’re empowering our IT team with the latest tools to serve customers and drive our organization forward.
THERE’S NO STOPPING FUTURE YOU
No matter where you start at UPS, you’ll be encouraged to learn new skills and follow your interests. Find out more about how Future You can grow through in-house training, our online learning center, or education assistance for accredited degree programs.Learn More about UPS training
STUDENTS & GRADS
We offer summer internships to students in a wide variety of degree programs. Discover mentoring and learning opportunities that will put your career on the right track. And Future You can even extend your summer internship into a year-round co-op experience or a full-time role. Find out more about our opportunities for students and recent grads.Learn More about opportunities for Students and Graduates
Learn more about our locations to see where Future You can make tech breakthroughs.Learn More about UPS locations
FUTURE YOU GOES ABOVE AND BEYOND
See how UPSers are doing more–including innovating in the skies to deliver lifesaving medicines.
Future You gets more
Medical, dental, vision, and more
Career growth & mobility
The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.
Technology Support Analyst
- Tulsa, Oklahoma
Are you looking to advance your Information Technology career? If so, then ConnectShip is the place for you!
We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how”! We are the ConnectShip subsidiary of UPS. We are looking for a Technology Support Analyst that will provide users with support services for ConnectShip technology products. He/She will provide hardware and software planning, technical advice, and informal training to internal and external customers. This position offers an exceptional opportunity to work for an industry leader. If you are selected, you will join our dynamic technology team in making a difference for our business and customers. Do you think you have what it takes? Prove it!
ConnectShip, Inc. is a wholly owned, independent subsidiary of UPS that provides multicarrier shipping solutions to the logistics community. ConnectShip works with regional, national, and international carriers to provide carrier compliance to the ConnectShip community of partners, carriers, and customers. Partner companies then extend the ConnectShip patented multi-carrier logistic technology solutions to enterprise and mid-sized companies globally.
ConnectShip is currently seeking career-minded individuals to join our team. If you are highly motivated with a degree in Computer Science or related discipline, then ConnectShip is a great place for you to advance your career.
The Technology Support Analyst will be the tip of the customer experience spear. This role is critical to resolving customer challenges and maintaining the brand promise we make. He/She selects and contributes to applicable standards, methods, and tools for process improvement. This position absorbs and applies new technical information to contribute to effective solutions.
The Technology Support Analyst performs a broad range of complex and technical activities (i.e., organization and coordination of installations, deployments, and upgrades of software, hardware, and network facilities). He/She utilizes established processes and procedures to troubleshoot equipment problems, to restore technical service, and to make recommendations for problem prevention.
The desired Technology Support Analyst will have 3+ years of experience with testing, deploying, and troubleshooting Windows applications in multi-tier environments. Candidate must have a firm understanding of the system development lifecycle (ALM), testing methodologies as well as good troubleshooting and analytical capabilities. Excellent oral and written communication skills are required. Candidate must have very good technical, planning, organizational, decision making, and problem solving skills. Candidate must be able to work on multiple projects simultaneously. Requires light supervision for moderate to high complexity projects.
Responsibilities and Duties
- Resolves customer concerns in timely and accurate manner with proactive attitude.
- Evaluates moderately complex problems to ensure effective actions are taken for resolving customer issues.
- Coaches and advises less experienced Technology Support staff to develop skills and to meet service levels expectations.
- Establishes and maintains support documentation to meet established policies.
- Establishes and maintains customer relationships to maximize products and services benefits.
- Provides and Delivers System Support
- Supports and Maintains Stakeholder Relationships
- Applies Information Analysis & Solution Generation Knowledge
- Applies IT - Processes, Methods, and Tools, IT - Knowledge of Emerging Technology, IT - Problem Management and uses Technical Problem Solving and Analytical Processes
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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