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Operations Supervisor - Mail Innovations (5p-3a)

Primary Location 407 S 107TH AVE BUILDING D SUITE 54 , TOLLESON, AZ - United States, 85353 Job ID 347009

Job Summary

UPS is currently seeking a Mail Innovations Ops Supervisor to work in the UPS Mail Innovations Regional Processing Facility. He/She will have key responsibilities in supervising operations related to mail receiving, processing, sorting and shipping operations, as well coordinating with facility administrative activities.

The Supervisor will make decisions based upon broad guidelines, practical experience and sound business judgments. He/She will be responsible for supervision, training and/or development of facility operations employees and contract staff. The Supervisor will evaluate problems involving multiple functional areas of mail operations and logistics, while striving to maintain customer retention through sound judgment and effective problem solving skills.


  • Supervises activities of staff in mail receiving, processing, sorting and shipping operations in a timely, cost effective manner, consistent with established operations procedures and USPS requirements
  • Meets or exceeds productivity goals established for mail operations functions
  • Ensures accuracy of direct mail processing and preparation operations in accordance with USPS requirements, customer requests, and established procedures
  • Establishes and maintains positive relationships as needed with customer operational staff, applicable USPS staff and vendors
  • Trains assigned on-site staff and follow-up to ensure work is accurate and complete
  • Assures operational supplies are on-hand and available at all times
  • Plans and recommends appropriate staff levels consistent with workload demands
  • Maintains a clean and orderly environment in all operations areas of the Regional Processing Facility
  • Maintains confidentiality of all internal systems, procedures, customer data and personnel information
  • Works with only broad supervision


  • Working knowledge of mail processing services, systems, procedures and operations equipment
  • Working knowledge of USPS requirements in the preparation of Standard Mail and parcels
  • Excellent oral and written communications skills
  • Ability to work in a fast-paced, dynamic work environment
  • Flexible and adaptive to changing work requirements

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law