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Customer Service Representative

Primary Location: MS Shibaura Bldg. 13F, 4-13-23, Shibaura , Minato-ku, Tokyo - JP, 108-0023 Job ID 065855

Job Description

Handle incoming calls for pick up, track and trace, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner, with objective to provide quality telephone customer service.

Understand UPS service, product, systems and procedures

Identify and record customer concern or issues

Recommend solutions about service concerns to management

Identify potential needs of customer and submit sales leads

Skills and Experiences

To be flexible, pragmatic and work under pressure

Patient and pleasant attitude

Problem solving skill

English communication skill (Speaking, Writing, Reading) - preferred

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