Customer Service RepresentativePrimary Location: Minato-ku, Tokyo - JP Job ID 056831 Zip Code 108-0023
‣Handle incoming calls for pick up, track and trace, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner, with objective to provide quality telephone customer service.
‣Understand UPS service, product, systems and procedures
‣Identify and record customer concern or issues
‣Recommend solutions about service concerns to management
‣Identify potential needs of customer and submit sales leads
‣To be flexible, pragmatic and work under pressure
‣English communication skill (Speaking, Writing, Reading) - preferred
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