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Japanese Sr. Customer Service Rep.日文電話客戶服務代表

Primary Location B1, NO. 361 TA-NAN ROAD, TAIPEI, Taipei City - Taiwan, Republic of China , 11161 Job ID R24008910

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Job Description:

This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. He/She documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

Customer Service Agent - 薪優正職日文電話客戶服務代表 (工作地點:台灣)
Provide one call solution to Japan Service hotline.
The candidate must be fluent in Japanese, able to handle Japanese customers concerns via phone and email, the working location is based in Taiwan

Job Description
1) Answer Japan customer's inbound call, candidate must be very fluent in Japanese speaking, reading, and writing, N1 qualification is required.
2) Able to Independently complete the customer's request and communicate with respective department.
3) To Meet company goal on call volume and handling time.
4) Be flexible on working hours, the work schedule is following with Japanese Calendar, and might need to work on Taiwan holidays.

Employee Type:


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