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TMA II (Classification) Ops, STTAS

Southfield Primary Location: SOUTHFIELD, MI - United States Facility Southfield Job ID 208248 Zip Code 48034
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UPS Supply Chain Solutions is currently seeking a Trade Management Analyst II to impact the business by mastering import/export regulations. The ideal candidate will possess a Customs Broker License or be currently pursuing a license from the U.S. Customs and Border Protection. This position offers on the job training in the areas of entry, classification, NAFTA origin verification projects and other FTA eligibility programs, and various customer specific compliance projects. 

The Trade Management Analyst II conducts and monitors on-site compliance assessments at customer facilities and reports audit findings and recommendations to client management teams. He/She guides the development of compliance improvement plans and prepares import and export policies and procedures manuals. The Trade Management Analyst II provides import and export compliance analysis and direction to clients in the areas of classification, valuation, preferential trade programs (e.g., Free Trade Agreements [FTA], Drawback, etc.), other government agency requirements, export licensing, and to guide assistance rendered to clients during Customs audits. He/She facilitates business development and manages customer training programs. The Trade Management Analyst II researches, prepares, and submits ruling requests, protests and prior disclosures to Customs. 

Responsibilities and Duties

  • Processes import and export classification requests
  • Maintains customer relationships and works to resolve any customer service issues
  • Communicates with clients, customs brokers, suppliers as well as government agencies, both verbally and in writing
  • Provides team training on client related activities, including procedures
  • Manages team's daily activities, and mentors and directs as necessary
  • Reviews and updates procedures and ISO documentation, and provides suggestions for process improvements
  • Prepares client meeting presentations, actively participates in client meetings, and travels to client locations as required
  • Arranges programming changes, enhancements, etc. to in-house programs and performs testing updates as required
  • Interfaces with other departments to ensure all tasks are completed according to contract specifications and client expectations on a timely basis
  • Provides electronic statistical reports, key metrics, and performance indicators to management clients as necessary

Knowledge and Skills

  • Demonstrates business propensity and strong desire to develop
  • Displays professionalism and be career-focused
  • Consistently demonstrates initiative, positive attitude and commitment to personal, team and company goals
  • Forward-thinking and possesses the ability to identify process improvements
  • Demonstrated ability to manage multiple tasks in a fast-paced environment under minimal supervision with a high attention to detail
  • Proven analytical, verbal/written communication, customer service, and time management skills
  • Strong organizational skills
  • Proficient knowledge and use of Microsoft Office Suite (Word, PowerPoint, Excel, and Access, if necessary)
  • Strong knowledge of US Customs and Border Protection Regulations
  • Available to travel
  • Customs Broker License - Preferred
  • International Trade, Logistics or Freight Forwarding experience - Preferred
  • Minimum of two years of general office experience - Preferred
  • Bachelor's Degree (or internationally comparable degree) - Preferred
  • Previous customs experience, including import and export classification - Preferred
  • Knowledge of Customs operations, rules and regulations - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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