Skip to main content

Solutions Dsgn & Impl Sup II

Primary Location Slovakia, Job ID R22022698
Apply Now

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Customer Solutions - Solution & Design Supervisor - Small Pacakge

Location – Flexible

Job Summary

SOLDI (Solution, Design and Implementation) is part of Customer Solutions (CS) belonging to Sales & Solutions. The Supervisor in the practice area Industrial Engineering (IE) serves as Subject Matter Expert to develop, lead, and implement operational CS products and customized solutions for customers within the Europe Region. The very rich role profile involves the research, evaluation, and delivery of business cases for new product developments whilst leading projects and teams virtually. The role requires close collaboration with CS Customer Facing on customer opportunities to gain, retain and grow UPS business through solutions that deliver customer value. The SOLDI Supervisor communicates and collaborates with other SOLDI areas, other Solution groups, Operations, IE, Sales, Marketing and Revenue Management. The SOLDI IE Supervisor may lead a SME team.

Main Job Duties

•             Manage projects, implementation and support product developments region wide

•             Solve complex customer problems by designing and implementing solutions

•             Develop, lead and implement complex projects to support new business opportunities by working region wide in cross–functional teams

•             CS product owner for specific CS products, monitoring and supporting to ensure these are maintained and operate effectively

•             Seek innovative enhancements and continuous improvements within customer solutions products and projects to develop and grow the business

•             Provide subject matter expertise to increase Customer Solutions knowledge and understanding

•             Analyze data and interpret the results to make recommendations for solutions and evaluate solutions prior to implementation

•             Lead a remote team of SME

Who we are

Customer Solutions is a team of multinational and multilingual supply chain professionals supporting customers and UPS in improving performance, accelerate customer growth, and experience by developing and implementing solutions for our customers beyond the UPS standard service portfolio.

What you can expect

Joining the Customer Solutions team allows you to benefit from many years of experience in a group that promotes a positive climate of teamwork to support customers.

Internal advice is just a call or message away. A dedicated team of Subject Matter Experts are there to support you in your day to day activities as needed. Extensive training, personal guidance and advice will get you started and accelerated in your area of responsibility.

This position is an ideal springboard for advancing in your career if you are creative, innovative and you deliver with head and heart.

What we expect

We need team players willing to contribute knowledge and experience within the group. We expect analytical skills, as well as responsibility and accountability for your own projects and tasks. Furthermore the willingness to think and learn outside your comfort zone.

A very good knowledge in Microsoft Office Products and a good understanding of UPS’ product portfolio.

Operational/Industrial Engineering experience would be an asset, as well as experience in leading teams or cross-functional projects.


Bachelor’s degree or International equivalent in Industrial Engineering, Industrial & Systems Engineering, Operations Research, or Logistics/Supply Chain – Preferred

Experience in database management, Supply Chain Logistics, or network modeling – Preferred

Strong English skills verbally and in writing

Proficient in Microsoft Office Word, PowerPoint, and Excel

Experience in the Supply Chain industry - Preferred

Operational/Industrial Engineering experience would be an asset

Experience in leading teams or cross-functional projects

Very good knowledge in Microsoft Office Products

Good understanding of UPS’ product portfolio – Preferred

Employee Type:


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Apply Now