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Operations Customer Service Assistant

Primary Location 31 ALPS AVENUE, SINGAPORE, Singapore , 498784 Job ID R22018951

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Job Description:

The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.


  • Manage communication with clients, carrier brokers and other offices/facilities for customer service and administration requirements;
  • Process all documentation associated with the movement of our clients' inventory into and out of the facility according to client requirements, and in an accurate and timely manner;
  • Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all legal liability requirements;
  • Order Processing: ensure all orders are processed in a timely manner and according to the clients' specific requirements;
  • Shipping: ensure all bills of lading are correct and confirmed into the appropriate system(s);
  • Adjustments: ensure inventory integrity by processing authorized inventory adjustments;
  • Document, investigate and resolve all customer concerns in a timely fashion;
  • Drive prompt and professional communication at all times for both internal and external customers;
  • Document all shipping errors on the required documentation with accuracy and attention to detail;
  • Maintain all Working Instructions, ensure compliance with ISO Quality Management procedures and are update as required;
  • Assist with dispatch planning / control office;
  • Coordinate details for client KPI daily for internal and external customers;
  • Pursue continuous improvement initiatives to drive increased productivity and service levels;
  • Other duties as assigned to you from time to time by the company.


  • 3-4+ years industry experience in Contract Logistics / 3PL;
  • 2-3+ years customer service experience required, additional administrative / data entry experience
  • Excellent communication in English (verbal and written) and presentation skills;
  • Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines;
  • Strong problem solving skills; proven ability to work well both independently and as part of a team required;
  • Proficient computer and keyboarding skills required(Microsoft Word and Excel);
  • Knowledge of order entry systems and warehouse management systems is required

Employee Type:

Fixed Term (Fixed Term)

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