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Marketing (Customer Experience) Senior Officer

Primary Location: Singapore (Region Office), Singapore - SG Job ID 057310 Zip Code 486064
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Job Summary

The Customer Experience Senior Officer supports UPS Customer Experience Program. This position will lead, plan, implement and deploy customer experience platform throughout APAC forwarding countries. This position supports Marketing workgroup by compiling data, perform analyses to assess performance and develop corrective action plans to improve performance. She/He shall reports to the Product Marketing Supervisor or Manager.

Job Duties

  • Perform statistic, business and customer analysis so as to prioritize customer experience deliverables and countries deployment

  • Supports Product Marketing Supervisor or Manager in creation of content and materials in support to field training and communications

  • Lead and implements the Customer Experience communication plan, across multiple channels and many stakeholders

  • Responsible for generating weekly tracker, perform analysis and improve customer experience performance by developing corrective action plans

  • Serve as key contact to all internal customers and stakeholders concerning customer experience platform to facilitate understanding and ensure customer satisfaction.

  • Collect users feedbacks and follow up with Global CX team to work on flexible technology that enables process improvement, increase automation and empower both our customers and employees

  • Understand the health of our customer relationships and help measure progress against the Customer Experience Road Map.


Qualifications

  • Minimum Diploma or higher - Marketing or Business Administration

  • Relevant working or internship experiences preferred, but not compulsory

  • Competent in Microsoft Office Applications

  • Excellent oral and written communication skills

  • Logical thinking qualities and approach

  • Positive attitude towards a challenging work environment


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