Skip to main content

This site functions best with JavaScript. Please enable JavaScript in your browser to experience all that this site has to offer.

Search Jobs at UPS

Future you finds it all.

Customer Communication Assistant Manager

Primary Location: 22 Changi South Avenue 2 Singapore 486064 , Singapore (Region Office), Singapore - SG, 486064 Other Location: Singapore Job ID 065654


The Assistant Manager will lead and drive the APAC Brand Communications Manager in the planning, execution and optimization of regional customer communications efforts. He/She will be an integral contact point between corporate, regional, local market stakeholders as well as external vendors.

Responsibilities include the following areas:

Urgent / Customer Communications

  • Provide strategic advice and recommendation for customer communications, such as recommending optimal approach for communications content and format to engage with UPS’s customers meaningfully
  • Develop high-quality customer-facing content including customer letters, service alerts, invoice messaging, internal sales and customer talking points to support communication with customers
    • Able to understand and simplify complex operational lingo and information to create clear and concise communications to customers
  • Quick turnaround of above content, particularly for urgent customer communications
  • Manage and navigate back-end digital platforms to upload and maintain communication updates to external and internal audience
  • Lead and coordinate high volume of ongoing requests for customer communications content, able to prioritize and manage expectations effectively

Sales Enablement Content Creation

  • Lead creative content development for customer brochures and collateral to support Sales function
  • Be able to work with cross-functional partners to identify customer needs and key value proposition of UPS solutions, to create compelling product/solution/capabilities content to help Sales position UPS solutions in a compelling way
  • Identify gaps and opportunities to develop information or content that can be helpful to customers, such as explainers, infographics or info sheets (i.e. shipping tips, packing tips, how-to videos) that support Sales in communicating complex concepts to customers
  • Ensure maintenance and update of existing customer and sales collaterals, and provide new ideas for improving existing material

Other Key Responsibilities / Expectations

  • Manage and track project development to ensure all timelines are met, holding functional stakeholders accountable for their responsibilities and deliverables
  • Support critical administrative responsibilities including budget tracking for all local markets, raising of financial documents and liaising with internal finance and accounts stakeholders to ensure accurate accounting
  • Confident and able to present to senior leadership


  • Degree in Communications, Marketing or equivalent
  • Possess 3-4 years of relevant work experience in business communications, marketing communications or public affairs.
  • Brings along excellent oral & written presentation skills with excellent command of English, written & spoken
  • Experience in project management
  • Familiar with content marketing/creative development and production processes
  • Meticulous, highly organized, able to multi-task and work within tight deadlines
  • Good team player; self-driven; energetic and motivated
  • Able to manage and react quickly to unexpected situations
  • Able to work in a highly fast-paced environment
  • Confident and able to collaborate and manage all levels of employees/executives
Apply Now

Job Location

See where Future You will work

View the Map

Get Job Alerts

Take another step toward Future You.

Please enable JavaScript in your browser to sign up for Email Alerts with UPS.

Religious Accommodation Questions

If you still have questions after reviewing the FAQ’s, please contact us at