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Brokerage Supervisor

Primary Location: Singapore, Singapore - SG Job ID 055596 Zip Code 498784
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The Brokerage Supervisor oversees the processing of documents in compliance with local customs and other government regulatory agency requirements. He/She is responsible for managing the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. This positions maintains productivity and is well versed on international commerce and transportation industry changes. The Brokerage Supervisor reports to the Brokerage Manager, based in Singapore.

To be successful in this role, you should have at least 3 years of brokerage work experience with 3 years of people management skills.

Job Description

  • Responsible for supervision and managing the Brokerage team

  • Responsible and accountable for overall brokerage operations

  • Support Brokerage Management in implementing policies / resolving issue

  • Monitoring and ensuring company and relevant government bodies requirements are in compliance and keeping abreast to the custom’s changes and updates

  • Proactively engaging with customer in order to increase customer satisfaction by resolving issues in a timely manner to meet customers’ expectations

  • Evaluates quality performance to identify process improvements and increase quality levels and come up with corrective action plans if required

  • Ensures custom’s regulations and requirements are adhered during the entry filing process to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations


  • Diploma or Bachelor’s Degree in any course of study

  • Minimum 3 years of relevant Brokerage experience is a requirement

  • minimum 3 years of people management skills

  • Self-starter and able to work with minimum supervision

  • Possess relevant Customs Brokerage Certification (Singapore Customs)

  • Possess a driving license is a requirement

  • Good presentation skills and able to conduct trainings

  • A good team player with excellent interpersonal communication skills

  • Independent and ability to work under stress

  • Proficient in Microsoft Office Suite, especially Microsoft Excel with an ability to use Marco

  • Knowledge in Microsoft Access is an added advantage

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