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APAC Network Operations Manager

Primary Location: Singapore (Region Office), Singapore - SG Job ID 056856
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Job Summary:

The APAC Network Operations Manager manages activities that impact customs brokerage operating across the region. He/She analyzes, designs, and implements key customs brokerage network initiatives through process and project management. This position establishes goals and provides visibility tools to ensure results are achieved. He/She serves as a customs brokerage operations liaison in major cross-functional projects. This position manages supervisors.

Roles & Responsibilities:

Leads Major Customs Brokerage Projects

  • Leads customs brokerage projects to provide operational improvement for maintaining productivity & cost to serve while mitigating risk.

  • Examines customer concerns to design process improvements, reduce churn, and increase organic growth.

  • Identifies key cross-functional stakeholders to raise awareness and drive process improvements.

  • Creates collaborative efforts across the organization to provide awareness of initiatives impacting customs brokerage operations.

  • Reviews customs brokerage operations intranet policies and procedures to ensure postings are current and provide operational consistency.

  • Drives projects in conjunction with strategic initiatives and network programs to ensure issues are identified and solutions implemented.

Serves As a Network Operations Advisor

  • Provides subject matter expertise on cross-functional projects to represent Customs Brokerage Network Operations.

  • Confers with Network partners (e.g., Package Operations, Air, Ocean, Supplier Management, Global Process Teams, etc.) to develop operational strategies, processes, and procedures.

  • Confers with Customs Brokerage Operations to seek collaborative input and advice.

  • Represents Network Operations for system changes and deployment to ensure business requirements are strategically aligned.

  • Serves as a focal point to provide Network Operations support and guidance.

Oversees Customs Brokerage Network Initiatives

  • Monitors network reports to deliver performance indices to senior management for review and analysis.

  • Conducts root cause analysis to improve quality and processes and enhance customer satisfaction.

  • Manages cross-functional activities to establish centralized programs for improving performance.

  • Collaborates with Customs Brokerage Industrial Engineering to conduct cost versus benefit analyses and produce recommendations for action.

  • Maintains awareness of service improvement opportunities to oversee continuous service improvements.

  • Creates and maintains operational controllership to establish a continuous improvement loop.

  • Serves as a liason with project teams to ensure training is disseminated to the field.

Manages and Develops Others

  • Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.

  • Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.

  • Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally.

  • Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement.

  • Holds others accountable to established performance levels to achieve individual and group goals.

  • Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.

  • Coaches others and provides on-going feedback and support to improve performance.

  • Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization.

Job Requirements:

  • Minimum of 10 years operational experience
  • Minimum of 7 years of responsible leadership experiences in management or supervisory positions.
  • Demonstrates a complex knowledge of brokerage operations; considers the impact of brokerage operations on other parts of the business; develops solutions to improve brokerage operations.
  • Possess good planning, organizational and time management skills
  • Excellent communication and interpersonal skills; able to interact with different levels of people
  • Matured personality; strong professionalism and long-term view towards career development
  • Ability to manage projects independently with minimal supervision
  • Multicultural agility

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