APAC Customs Brokerage Operations Supervisor (Region Office)Singapore (Region Office), Singapore - SG Job ID 051740 Zip Code 486064
The Brokerage Supervisor provides supports to all 13 Brokerage Operations sites in the APAC region. He/She reviews and discusses operations plans, monitors and communicates operation's performance, assists in reviews to meet customer needs, and maintains a close relationship with both operations sites and some customers.
Ensures Compliance and Quality Process
Evaluates quality performance to identify process improvements and increase quality levels.
Supports identifying areas around customs regulations and requirements to assist in making sure they are adhered to on a site during the entry filing process.
Monitors compliance and liability reports to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations.
Recommends process improvement & solutions to develop quality standards to improve quality and work processes.
Evaluates the effectiveness of process improvements to recognize and reward top performers.
Provides feedback to external and internal customers to ensure awareness of service quality
Oversees Brokerage Exception Reviews
Monitors various reports to proactively resolve exceptions to ensure timely Customs release.
Assist in resolving Customs' problems in a timely manner to meet customers' expectations and avoid penalties.
Conducts reviews on sites corrective action plans where needed to provide guidance and support
Monitors Productivity and Reports
Monitors operations reports to ensure productivity goals are achieved.
Reviews existing processes to identify inefficiencies and cost reduction opportunities.
Candidate must possess at least a Bachelor’s Degree in any discipline.
Minimum 2 years of experience in similar capacity (Brokerage Operations) is required preferably from the transportation/logistics/airline industry.
Possess relevant Customs Brokerage Certification will be preferable.
Excellent interpersonal skills with the ability to communicate effectively and able to work well with people of all levels.
Exceptional analytical (conducting customer analysis to identify customer trends, standard research data), conceptual, and problem-solving abilities (well-versed in understanding supply chain concepts and propose recommendations).
Require demonstrated skills in MS Office Programs (MS Word, MS Excel, MS Powerpoint).
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