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APAC Customs Brokerage Compliance Supervisor (Region Office)

Primary Location: Singapore (Region Office), Singapore - SG Job ID 057928 Zip Code 486064
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The Customs Brokerage Compliance Supervisor supports compliance and regulatory change programs for UPS Brokerage Operations in Asia. He/she supports programs to identify compliance gaps and develop corrective actions, assists in identifying critical skill gaps in Brokerage Operations and engage the Brokerage Trainer to develop effective learning materials to close these gaps, monitors regulatory changes affecting Brokerage Operations, and supports programs to oversee, communicate and incorporate these changes into Brokerage processes. 

Roles & Responsibilities:

Supports Compliance Programs

  • Work with Brokerage management, Brokerage Operations sites, and other functions as needed to establish compliance programs and performance metrics. 

  • Monitor compliance-related metrics to ensure Brokerage Operations processes and procedures are effective, compliant, and address identified deficiencies.

  • Review audit results to identify root causes for deficiencies and recommend corrective action to ensure compliance with customs and other government agency regulations.

Monitors Brokerage Compliance Performance

  • Work with Brokerage Operations and Global Business Service (GBS) to conduct post-audits on declarations to ensure compliance with customs and other government agency regulations.

  • Review audit results to identify root causes for deficiencies and recommend corrective actions to ensure compliance.

  • Engage Brokerage Trainer to develop learning materials to close gaps where applicable.

  • Implement post audit program to support Brokerage Solutions and Implementation

  • Support Region Internal Audit to conduct targeted audits of country brokerage operations

  • Support Region Procurement to conduct targeted audits of Outside Service Providers (OSPs) in the countries before qualifying them for contract renewal.

Supports Regulatory Change Management Program

  • Support monthly Regulatory Change Management (RCM) reviews

  • Attend external meetings and review internal and external information to remain current on key regulatory issues.             

  • Work with Brokerage Operations to review and interpret regulatory changes.

  • Review documented processes and procedures to ensure compliance of Brokerage Operations with new regulatory changes.

Job Requirements:

  • Bachelor Degree in Supply Chain Management or relevant discipline
  • Broker License or Brokerage experience will be a plus
  • At least 5 years working in related function, including 2 years in management capacity
  • Preferably from Transportation &  Logistics or Airlines industry
  • Familiar with Trade and Regulations within APAC
  • Strong analytical, planning and organizing skills, attention to details

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