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Industrial Engineering Supervisor

  • Full Time
  • Shah Alam, Malaysia, Malaysia
  • Travel: No
  • Job ID: 069935
  • Zip Code: 40150
  • Street Address: No 21, Jalan Tiang U8/93, Seksyen U8, Bukit Jelutong Industrial Park


  • Tackle complex global challenges
  • Use your unique perspective to solve problems
  • Be part of a smart, driven community
  • Contribute on a team with a work hard/play hard mentality

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Future You finds your focus

Every day, more than 2400 Industrial Engineers at UPS drive the movement of goods, funds, and information across more than 200 countries and territories around the globe. Sound like the right sized challenge for Future You? See what you’ll become at the world’s largest package delivery company in one of these areas:

  • Methods & Work Measurement

  • Process Improvement

  • Integrated Business Planning

  • Project & Program Management

  • Operations Research

  • Supply Chain Management

  • Sustainability

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Future you thinks differently

Sometimes, unconventional thinking is the best way to move ahead. Hear about the power of a unique perspective, from one of our great minds at UPS.

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Future you is part of something big

Every day, our team directs a global network of movement. See what it takes to keep our world in motion.

Worldport provides the heartbeat of our global movement. Take a quick look at 24 hours of activity in our global hub.

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Future You gets more

  • Competitive pay

  • Medical, dental, vision, and more

  • Consistent scheduling

  • Career growth & mobility

Benefits Disclaimer

The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.

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Industrial Engineering Supervisor

  • Full Time
  • Shah Alam, Malaysia, Malaysia
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Job Summary

The Industrial Engineering (IE) Supervisor is responsible for country IE function who shall define operational plans for air and ground network system, in-house package job set-ups and layout/space that reduce cost, meet service commitments and enable process improvement. He/She audits operating plans and procedure compliance; develops, implements, and assesses package operations’ long and short range operating plans based upon work measurement, and assists operators with implementations of improved operating plans, new services, improved procedures, and new technology. He/she serves as the communications liaison with District/Business partners, and/or other functions and coordinates initiatives that impact package operations planning requirements.


Internal Business Process

  • To conduct Plan, Do, Act Check and perform audit to ensure quality of services standard in order to improve the service and system reliability and efficiency in the Airport HUB and Package Center operations.
  • Reviews and researches daily and weekly trends (e.g., historical volume, marketing forecasts, recent economic data, etc.), and develops volume projections for planning to forecast future resource needs, layout/space and network optimization.

Financial Perspective    

  • To assist IE Manager in service improvement and operational cost containment projects. Assumes cost management responsibilities and conducts financial analysis when required to ensure operational execution remains on budget and meet service KPIs.                   


  • Responsible for effective maintenance of the quality management system.
  • Ability to analyse, monitor and implementation of activities/projects related to country requirements.
  • To control & enhance the quality of services in order to match with the business plan, goals & objectives


  • To interact with all operation department staff and countries IE to support the overall operation flow running smoothly in achieving the operation plan & business goals & objective. Support and training countries on different methods, SEAS processes and methodology, Load Dispatch, SQR & ETC. 


  • Minimum a Bachelor’s Degree in any science or engineering disciplines (preferably in Industrial Engineering, Logistics & Transportations)
  • 2 - 3 years’ experience in similar capacity would be advantage
  • Requires demonstrated skills in MS Office and database software (Visual Basic), have good written, verbal, and analytical skills.
  • Required Leadership, Trouble Shooting, and Communication Skill for all levels.
  • Ability to work independently with little or no supervision.
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