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Inside Sales Executive

Primary Location: Seyitnizam Mh. Mevlana Blv. UPS Plaza No:87 34015 Zeytinburnu, Istanbul - TR Job ID 054690
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Job Desription

•Work with sales resources to address customer needs and grow the business

Maintain relationships with customers by assisting them with general inquiries or pricing requests, support resolving service issues or to position additional UPS’ products and services
•Telephone acquisition of new customers in a defined sales area
•Telephone advice and support for an existing customer base
•Planning, execution and control of sales activities to improve the market position of UPS SCS
•Customer contact maintenance in the CRM tool

• Pro-active customer service for “Must Keep” customers
• Document management and archiving
• Internal and external reporting
• Complaints processing in consultation with the branches

• Enter and maintain new opportunities in UPS system (TEAMS or successor system)

• Maintain up-to-date knowledge of UPS products, services and processes


Qualifications

• Bachelor Degree in preferably Business Administration, Logistics
• 1-2 years work/internship experience
• Vocational training as a merchant for forwarding and logistics services is desirable
• Several years of experience in the air and sea freight sector
• Knowledge of logistics processes
• Strong verbal communication requirement with customers via phone
• Fluent in English and German language both written and spoken
• Excellent command of MS-Office tools and strong presentation skills
• Strong organizational, planning and time management skills and ability to deal with and follow up on multiple complex customer issues at the same time
• Commercial and economic thinking
• Awareness of business contexts and key factors of business strategies

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