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Solutions Engagement Supervisor (based in Youngdeungpo-gu)

Primary Location: 94-3, Mullae-ro , Youngdeungpo-gu, Seoul - KR, 07295 Job ID 060613

Job Summary

The Solutions Engagement Supervisor develops a thorough understanding of customers’ processes and business objectives and capitalizes on the value that UPS can offer their business. He/She creates value for customers by leveraging UPS’s expertise in the areas of engineering, technology, finance, and supply chain design. This position provides consultative sales support to the UPS Sales organization to enhance and improve customers’ business with value-added and configurable solutions. The Solutions Engagement Supervisor supports small to mid-scale non-complex projects, consisting of single/multi-site implementations with multiple projects and services. He/She actively participates in the implementation phase of the solution development, deployment plan definition, and the implementation phase scheduling. This position also provides ongoing analysis of implementation projects, plans, and templates through statistics, outcomes, lessons learned, and post-implementation audits as defined by the implementation project plan.

Job Responsibilities

Identifies and Evaluates Customers’ Business Needs

  • Identifies customers’ needs, issues, and opportunities to resolve business issues (e.g., customer service, technology, distribution, etc.) and to streamline business processes.

  • Evaluates customers’ business (e.g., processes, issues, needs, etc.) and proposes viable solutions to obtain financial, quality, and process improvements, to increase cost savings, enhance efficiency, and build and strengthen partnerships.

Formulates Solutions and Develops Proposals

  • Collaborates with the Sales team to evaluate and determine costs of solutions, formulate account strategies for leveraging solutions, and gain agreement on established value propositions.

  • Prepares customer proposals and presentations to demonstrate the value added of UPS's solutions and grow the business.

  • Delivers customer proposals and presentations to propose new ideas, methods, and technology for streamlining processes and to obtain customers' commitment.

Interfaces with Stakeholders Involved with Account Management

  • Reviews account information (e.g., customers’ stakeholders, pre-call, etc.) with Sales (e.g., Account Manager, Area Sales Manager, District Manager, etc.) to identify customer solution opportunities and to understand customers’ business.

  • Provides guidance and direction on solutions for Sales and Business Development (BD) management to assist in selling and positioning solutions.

Delivers Training and Prepares Documentation

  • Documents solutions in the project management tool (i.e., TEAMS) and logs customer calls and visits on the account management system to report account activity and to ensure account team members are informed of customer activity.

  • Conducts formal and informal training (i.e., technology solutions) to ensure the sales force remains current with UPS solutions and enhancements.

  • Prepares and presents reports (e.g., trends, technology initiatives, etc.) to the district sales staff to provide relevant and current information.

Assists with Projects and Reporting

  • Provides assistance with project deliverables to ensure budget and timelines are met.

  • Assists with validation of planned versus actual task completion to determine project impacts.

  • Assists with post-project user audits to gather feedback for continuous improvements.

Manages Small to Mid Size Projects

  • Manages small to mid size project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end.

  • Develops small to mid size project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.

Develops Deployment Plan Definitions

  • Identifies single products and services to assist with plan definition implementation.

  • Gathers impacted user-base and location statistics to evaluate findings and compare to current models.

  • Develops roles and responsibility definitions to define the scope of work.

Develops Implementation Phase Scheduling and Communication

  • Develops work breakdown structures to ensure the project plan is properly implemented.

  • Determines the location, customer, and user group deployment order to create the implementation project plan.

Job Requirements
  • Possess a Bachelor’s Degree in any discipline.

  • Minimum 5 years of experience in similar capacity with customer facing experience would be preferable.

  • Require demonstrated skills in Microsoft Office Programs (MS Excel, MS Powerpoint, MS Access).

  • Excellent communication and interpersonal skills with the ability to communicate effectively in English and able to work well with people of all levels.

  • Exceptional analytical, conceptual, and problem-solving abilities being able to drive Business Development initiatives.

  • Tech savvy with the ability to position and present UPS solutions to internal and external customers.

  • Customer oriented, passionate, sales driven and highly motivated with the ability to understand customers’ perspective and think win-win.

  • Candidate must be comfortable to travel within Korea as and when required for on-site client visits.

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